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Journal of Organizational Behavior Management Volume 27, 2007 - Issue 3
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RESEARCH REPORTS

The Effects of Task Clarification, Visual Prompts, and Graphic Feedback on Customer Greeting and Up-selling in a Restaurant

James Squires Florida Institute of Technology, Melbourne, FL, 32901, USA
,
David A. Wilder Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Amanda Fixsen Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Erica Hess Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Kristen Rost Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Ryan Curran Florida Institute of Technology, Melbourne, FL, 32901, USA
&
Kimberly Zonneveld Florida Institute of Technology, Melbourne, FL, 32901, USA
 show all
Pages 1-13 | Received 01 Sep 2006, Published online: 08 Sep 2008

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Andressa A. Sleiman, Sigridur Sigurjonsdottir, Aud Elnes, Nicholas A. Gage & Nicole E. Gravina. (2020) A Quantitative Review of Performance Feedback in Organizational Settings (1998-2018). Journal of Organizational Behavior Management 40:3-4, pages 303-332.
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Jason E. Copeland, Timothy D. Ludwig, Shawn Bergman & Yalcin Acikgoz. (2018) Increasing Sales by Managing the Interlocking Contingencies Between Sales Representatives and Customers Using Behavioral Self-Monitoring. Journal of Organizational Behavior Management 38:2-3, pages 116-143.
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Nicholas K. Reetz, Seth W. Whiting & Mark R. Dixon. (2016) The Impact of a Task Clarification and Feedback Intervention on Restaurant Service Quality. Journal of Organizational Behavior Management 36:4, pages 322-331.
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Pamela J. Gil & Stacy L. Carter. (2016) Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility. Journal of Organizational Behavior Management 36:1, pages 56-70.
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Julie M. Slowiak. (2014) “How May I Help You?” Improving Telephone Customer Service in a Medical Clinic Setting. Journal of Organizational Behavior Management 34:1, pages 39-51.
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Michael G. Palmer & C. Merle Johnson. (2013) The Effects of Task Clarification and Group Graphic Feedback on Early Punch-In Times. Journal of Organizational Behavior Management 33:4, pages 265-275.
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Ramona Houmanfar. (2013) Performance Feedback: From Component Analysis to Application. Journal of Organizational Behavior Management 33:2, pages 85-88.
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Kwangsu Moon & Shezeen Oah. (2013) A Comparison of the Effects of Feedback and Prompts on Safe Sitting Posture: Utilizing an Automated Observation and Feedback System. Journal of Organizational Behavior Management 33:2, pages 152-162.
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Yongjoon So, Kyehoon Lee & Shezeen Oah. (2013) Relative Effects of Daily Feedback and Weekly Feedback on Customer Service Behavior at a Gas Station. Journal of Organizational Behavior Management 33:2, pages 137-151.
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David T. Goomas. (2012) The Impact of Wireless Technology on Order Selection Audits at an Auto Parts Distribution Center. Journal of Organizational Behavior Management 32:2, pages 131-139.
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Timothy D. Ludwig & Christopher B. Frazier. (2012) Employee Engagement and Organizational Behavior Management. Journal of Organizational Behavior Management 32:1, pages 75-82.
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Articles from other publishers (6)

Dinesh Ramdas Pai & Siddharth Bhatt. (2022) Is suggestive selling effective in increasing sales? Investigating its role in store promotion strategy using retail chain data from the U.S.. Journal of Marketing Analytics 11:1, pages 32-40.
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Kristin R. Griffith, Jenifer N. Price & Becky Penrod. (2019) The Effects of a Self-Instruction Package and Group Training on Trial-Based Functional Analysis Administration. Behavior Analysis in Practice 13:1, pages 63-80.
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Diego Zilio. (2019) On the Function of Science: an Overview of 30 Years of Publications on Metacontingency. Behavior and Social Issues 28:1, pages 46-76.
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Boyoon Choi, Kyehoon Lee, Kwansu Moon & Shezeen Oah. (2018) A comparison of prompts and feedback for promoting handwashing in university restrooms. Journal of Applied Behavior Analysis 51:3, pages 667-674.
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Brian Ott. 2016. Research in the Sociology of Work. Research in the Sociology of Work 155 183 .
Emily K. Rubio & Sigurdur O. Sigurdsson. (2014) Sustained effects of a visual prompt on dish storage in a hospital unit. Journal of Applied Behavior Analysis 47:4, pages 845-849.
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