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Journal of Organizational Behavior Management Volume 27, 2007 - Issue 3
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RESEARCH REPORTS

The Effects of Task Clarification, Visual Prompts, and Graphic Feedback on Customer Greeting and Up-selling in a Restaurant

James Squires Florida Institute of Technology, Melbourne, FL, 32901, USA
,
David A. Wilder Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Amanda Fixsen Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Erica Hess Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Kristen Rost Florida Institute of Technology, Melbourne, FL, 32901, USA
,
Ryan Curran Florida Institute of Technology, Melbourne, FL, 32901, USA
&
Kimberly Zonneveld Florida Institute of Technology, Melbourne, FL, 32901, USA
 show all
Pages 1-13 | Received 01 Sep 2006, Published online: 08 Sep 2008

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