Citations (7)
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Minjoon Jun & Shaohan Cai. (2010) Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction. Total Quality Management & Business Excellence 21:2, pages 205-223.
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Khurram Sharif. (2009) Relationship Between Intra- and Interorganizational Service Quality Perceptions: An Empirical Testing of Modified Service Profit Chain Model Within Kuwaiti Telecommunications Industry. Services Marketing Quarterly 30:3, pages 249-269.
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Festus Olorunniwo, MaxwellK. Hsu & GodwinJ. Udo. (2003) Operationalizing the Service Quality Construct. Services Marketing Quarterly 24:4, pages 57-76.
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Articles from other publishers (4)
Tae-In Kim & Myoung-Soo Kim. (2011) Sources of the customer loyalty in the high-speed Internet service. Journal of the Korea Academia-Industrial cooperation Society 12:2, pages 728-735.
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Michel Rod, Nicholas J. Ashill, Jinyi Shao & Janet Carruthers. (2009) An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction. Marketing Intelligence & Planning 27:1, pages 103-126.
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Siohong Tih & Sean Ennis. (2006) Cross‐industry analysis of consumer assessments of internet retailers' service performances. International Journal of Retail & Distribution Management 34:4/5, pages 290-307.
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Minjoon Jun, Zhilin Yang & DaeSoo Kim. (2004) Customers' perceptions of online retailing service quality and their satisfaction. International Journal of Quality & Reliability Management 21:8, pages 817-840.
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