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Medical Reference Services Quarterly Volume 24, 2005 - Issue 2
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Original Articles

Questions Asked at the Virtual and Physical Health Sciences Reference Desk

How Do They Compare and What Do They Tell Us?

Sandra L. De Groote MLIS Library of the Health Sciences, University of Illinois at Chicago, 1750 West Polk Street, P.O. Box 1649, Chicago, IL, 60612, USA
Pages 11-23 | Received 08 Sep 2004, Accepted 08 Oct 2004, Published online: 12 Oct 2008

Citations (9)

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Read on this site (6)

Suhua Caroline Fan & Jennifer M. Welch. (2016) Content Analysis of Virtual Reference Data: Reshaping Library Website Design. Medical Reference Services Quarterly 35:3, pages 294-304.
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Glenn Masuchika. (2013) The Reference Desk, Points-of-Sale, and the Building of Loyalty: Applications of Customer Relationship Management Techniques to Library Marketing. The Reference Librarian 54:4, pages 320-331.
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Edith Scarletto. (2011) Collection Development Guidance through Reference Inquiry Analysis: A Study of Map Library Patrons and Their Needs. Journal of Map & Geography Libraries 7:2, pages 124-137.
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Erika Bennett & Jennie Simning. (2010) Embedded Librarians and Reference Traffic: A Quantitative Analysis. Journal of Library Administration 50:5-6, pages 443-457.
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TaniaP. Bardyn & CarolineS. Young. (2007) Migration to an Electronic Journal Collection in a Hospital Library: Implications for Reference Service. Medical Reference Services Quarterly 26:4, pages 27-44.
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AnaD. Cleveland & JodiL. Philbrick. (2007) Virtual Reference Services for the Academic Health Sciences Librarian 2.0. Medical Reference Services Quarterly 26:sup1, pages 25-49.
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Articles from other publishers (3)

Sarah Bankston, Elizabeth German, Shelby Hebert, Sierra Laddusaw, John Watts & William H. Weare. (2022) Space and place: a study of a specialized service desk. Reference Services Review 50:2, pages 190-210.
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Sedigheh Shakeri, Saeedeh Akbaridaryan & Farnaz Mohammadi. (2012) Comparison of Traditional and Digital Reference Questions and Responses at the National Library and Archives of I.R. of Iran (NLAI). Reference & User Services Quarterly 52:2, pages 136-144.
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Charlotte Clements. (2009) Implementing instant messaging in four university libraries. Library Hi Tech 27:3, pages 393-402.
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