Citations (7)
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Rachel D. Williams. (2022) Vulnerability, Boundary Management, and Providing Information Services to People Experiencing Homelessness. Public Library Quarterly 41:5, pages 421-438.
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C. C. Jayasundara. (2021) How a “fine regime” of an unacceptable user behaviour policy affects library use: nudging or shoving?. Journal of Access Services 18:2, pages 111-146.
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Pamela J. McKenzie. (2019) How Do You Solve a Problem like the Whole User? The Construction of Worthy and Problematic Users in Online Discussions of the Public Library. Journal of the Australian Library and Information Association 68:4, pages 371-396.
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Laura Saunders. (2013) Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk. College & Undergraduate Libraries 20:2, pages 144-155.
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Articles from other publishers (3)
Abe Oudshoorn, Amy Van Berkum, Jacquie Burkell, Helene Berman, Jessica Carswell & Colleen Van Loon. (2022) Supporting Mental Health in a Public Library Context: A Mixed Methods Brief Evaluation. Canadian Journal of Community Mental Health 41:2, pages 25-45.
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Stéphanie Courchesne. (2020) Clientèles difficiles dans les bibliothèques de Montréal : témoignages sur la réalité des employés1. Documentation et bibliothèques 66:2, pages 38-46.
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Christine H. Kim. (2019) Homelessness and Animal Companionship in Bloomington, Indiana. Human-animal interaction bulletin.
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