References
- Brashear , Kirk J. , Maloney , James J. and Thorton-Darringe , Judellen . 1981 . “Problem patrons: the other kind of library security.” . Illinois Libraries , 63 : 344
- Comstock-Gay , Stuart . 1995 . “Disruptive behavior, protecting people, protecting rights.” . Wilson Library Bulletin , 69 Feb. Online Wilson Web. 15 March 2001.
- Cuesta , Emerita M. 1996 . “Problems with patrons in the academic library.” . In Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations , Edited by: McNeil , B. and Johnson , D. J. Chicago : American Library Association .
- Sarkodie-Mensah , Kwasi . 2000 . “The difficult patron situation: A window of opportunity to improve library service.” . Catholic Library World , 70 : 161 Eastern Region News January/March, 1993. Quoted in
- Gross , C. W. F. 1913 . “The reading room loafer.” . Library Association Record (London) , 15 : 69 – 70 .
- Hagen , H. A. 1886 . “A new library pest.” . Library Journal , 11 : 184
- 1988 . “How attempts to help the homeless can backfire.” . U.S. News and World Report , 104 Feb. 29 : 33
- Johnson , Denise J. 1996 . “Sexual harassment in the library.” . In Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations , Edited by: McNeil , B. and Johnson , D. J. Chicago : American Library Association .
- Lincoln , Alan J. 1984 . Crime in the Library , New York : Bowker .
- Nelson , W. D. 1985 . “Ban on sleeping and smelling.” . Wilson Library Bulletin , 59 : 468
- 1913 . New York Libraries , 3 : 219 – 221 .
- 1993 . “Patron fatally wounds librarians in Sacramento.” . Library Hotline , 22 April 26 : 1
- Rubin , Rhea Joyce . 2000 . Defusing the Angry Patron: A How-to-do-it Manual for Libraries and Paraprofessionals , New York : Neal-Schuman .
- Sable , Martin Howard . 1988 . “Problem patrons in public and university libraries.” . In Encyclopedia of Library and Information Science , Vol. 43 , 169 – 179 . New York : Marcel-Dekker .
- Salter , Charles A. and Salter , Jeffrey L. 1996 . “Mentally ill patrons.” . In Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations , Edited by: McNeil , B. and Johnson , D. J. Chicago : American Library Association .
- Sarkodie-Mensah , Kwasi . 2000 . “The difficult patron situation: a window of opportunity to improve library service.” . Catholic Library World , 70 : 159 – 167 .
- Shuman , B. A. 1984 . River Bend Revisited: The Problem Patron in the Library , Phoenix : Oryx .
- Shuman , B. A. 1989 . “Problem patrons in libraries: a review article.” . Library and Archival Security , 9 ( no. 2 ) : 3 – 19 .
- Shuman , B. A. 1996 . “Down and out in the reading room.” . In Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations , Edited by: McNeil , B. and Johnson , D. J. 3 – 17 . Chicago : American Library Association .
- Simmons , Randall C. 1985 . “The homeless in the public library: implications for access to libraries.” . RQ , 25 : 110 – 111 .
- Stiel , Holly . 1995 . Thank You Very Much: A Book for Everyone Who Has Ever Said, “May I Help You?” , Berkeley, CA : Ten Speed Press .
- St. Lifer , Evan . 1994 . “How safe are our libraries?” . Library Journal , 119 Aug. : 35
- Thompson , Lawrence . 1985 . Library pests . Library and Archival Security , 7 ( no. 1 ) : 15 – 24 .
- Turner , Anne M. 1993 . It Comes with the Territory: Handling Problem Situations in Libraries , Jefferson, N.C. : McFarland & Co. .
- 1988 . Webster's Ninth Collegiate Dictionary , Springfield : Merriam-Webster .
- Wright , G. S. 1958 . “America's first library kept patrons awake.” . Wilson Library Bulletin , 32 : 649