Citations (12)
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Atasi Sinhababu & Shiv Kumar. (2023) Awareness and Users’ Opinion regarding Need of Virtual Reference Service in Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC) in India: A Study. Internet Reference Services Quarterly 27:1, pages 37-48.
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Kristin Grabarek Roper & Karen Sobel. (2012) Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts. Public Services Quarterly 8:4, pages 297-315.
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Molly Strothmann, Cheryl McCain & Laurie Scrivener. (2009) “Ask a Librarian” Pages as Reference Gateways to Academic Libraries. The Reference Librarian 50:3, pages 259-275.
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Donna Goda & Corinne Bisshop. (2008) Frequency and Content of Chat Questions by Time of Semester at the University of Central Florida: Implications for Training, Staffing and Marketing. Public Services Quarterly 4:4, pages 291-316.
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Van Houlson, Kate McCready & Carla
Steinberg Pfahl. (2007) A Window into Our Patron's Needs. Internet Reference Services Quarterly 11:4, pages 19-39.
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Articles from other publishers (7)
Raeda Anderson, Katherine Fisher & Jeremy Walker. (2021) Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors. The Journal of Academic Librarianship 47:1, pages 102273.
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Tomohiro Furusawa, Mamiko Matsubayashi & Tetsuji Satoh. (2016) Users' preferences for answer forms to reference questions in libraries. Users' preferences for answer forms to reference questions in libraries.
Sedigheh Shakeri, Saeedeh Akbaridaryan & Farnaz Mohammadi. (2012) Comparison of Traditional and Digital Reference Questions and Responses at the National Library and Archives of I.R. of Iran (NLAI). Reference & User Services Quarterly 52:2, pages 136-144.
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Elaine M. Lasda Bergman & Irina I. Holden. (2010) User satisfaction with electronic reference: a systematic review. Reference Services Review 38:3, pages 493-509.
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Charlotte Clements. (2009) Implementing instant messaging in four university libraries. Library Hi Tech 27:3, pages 393-402.
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Krystal M. Lewis & Sandra L. DeGroote. (2008) Digital reference access points: an analysis of usage. Reference Services Review 36:2, pages 194-204.
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Jeanne Galvin. (2005) Alternative Strategies for Promoting Information Literacy. The Journal of Academic Librarianship 31:4, pages 352-357.
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