The Reference Librarian, Volume 38, Issue 79-80 (2002)

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The Reference Librarian, Volume 38, Issue 79-80 (2002)

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Preface

Introduction
Preface
Bill Katz
Page: xxv
Published online: 22 Oct 2008
CitationforPreface | PDF (33.3 KB)
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INTRODUCTION TO PART I

Article
Digital Reference
An Overview
Bill Katz
Pages: 1-17
Published online: 22 Oct 2008
AbstractforDigital Reference | References | PDF (104.1 KB)
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POINTS OF VIEW

Article
Virtually Yours
Thoughts on Where We Have Been and Where We Are Going with Virtual Reference Services in Libraries
Diane Kresh
Pages: 19-34
Published online: 22 Oct 2008
AbstractforVirtually Yours | References | PDF (110.7 KB)
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Article
The Digital Reference Fallacy
R. David Lankes
Pages: 35-44
Published online: 22 Oct 2008
AbstractforThe Digital Reference Fallacy | References | PDF (105 KB)
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Article
Bad Moon Rising
A Candid Examination of Digital Reference and What It Means to the Profession
Jonathan D. Lauer & Steve McKinzie
Pages: 45-56
Published online: 22 Oct 2008
AbstractforBad Moon Rising | PDF (86.8 KB)
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OPERATION PRINCIPLES AND AIDS

Article
Mediated Online Searching and Digital Reference
Amanda Spink
Pages: 57-65
Published online: 22 Oct 2008
AbstractforMediated Online Searching and Digital Reference | References | PDF (74.5 KB)
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Article
Stocking the Virtual Ready Reference Collection
Danianne Mizzy & Elizabeth Tillapaugh Mahoney
Pages: 67-99
Published online: 22 Oct 2008
AbstractforStocking the Virtual Ready Reference Collection | PDF (165.6 KB)
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Article
A Checklist for Starting and Operating a Digital Reference Desk
Ann Marie Breznay & Leslie M. Haas
Pages: 101-112
Published online: 22 Oct 2008
AbstractforA Checklist for Starting and Operating a Digital Reference Desk | References | PDF (84.8 KB)
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CHAT SERVICES

Article
Hurry Up and Wait
Observations and Tips About the Practice of Chat Reference
David S. Carter
Pages: 113-120
Published online: 22 Oct 2008
AbstractforHurry Up and Wait | References | PDF (73.8 KB)
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Article
Communication Strategies for Instant Messaging and Chat Reference Services
Jody Condit Fagan & Christina M. Desai
Pages: 121-155
Published online: 22 Oct 2008
AbstractforCommunication Strategies for Instant Messaging and Chat Reference Services | References | PDF (142.2 KB)
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Article
Real-Time Chat Reference and the Importance of Text-Chat
Steven Ovadia
Pages: 157-161
Published online: 22 Oct 2008
AbstractforReal-Time Chat Reference and the Importance of Text-Chat | References | PDF (56.6 KB)
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INTRODUCTION TO PART II

Article
Opportunities for Real-Time Digital Reference Service
Matthew R. Marsteller & Jackie Schmitt-Marsteller
Pages: 163-181
Published online: 22 Oct 2008
AbstractforOpportunities for Real-Time Digital Reference Service | PDF (111.5 KB)
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ACADEMIC LIBRARIES

Article
Usage and User Analysis of a Real-Time Digital Reference Service
Kelly M. Broughton
Pages: 183-200
Published online: 22 Oct 2008
AbstractforUsage and User Analysis of a Real-Time Digital Reference Service | References | PDF (209.2 KB)
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Article
Going Where the Students Are
Live/Web Reference at Cal Poly Pomona
Kathleen Dunn & Ann Morgan
Pages: 201-213
Published online: 22 Oct 2008
AbstractforGoing Where the Students Are | PDF (108.9 KB)
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Article
Virtual Reference at Duke
An Informal History
Phil Blank
Pages: 215-224
Published online: 22 Oct 2008
AbstractforVirtual Reference at Duke | PDF (86.6 KB)
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Article
Evaluating Online Real-Time Reference in an Academic Library
Obstacles and Recommendations
Jana Ronan, Patrick Reakes & Gary Cornwell
Pages: 225-240
Published online: 22 Oct 2008
AbstractforEvaluating Online Real-Time Reference in an Academic Library | References | PDF (98.2 KB)
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Article
Our Experience with Two Virtual Reference Services at IUPUI University Library
Polly D. Boruff-Jones
Pages: 241-255
Published online: 22 Oct 2008
AbstractforOur Experience with Two Virtual Reference Services at IUPUI University Library | References | PDF (92.6 KB)
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Article
KANAnswer
A Collaborative Statewide Virtual Reference Pilot Project
Marcia Stockham, Elizabeth Turtle & Eric Hansen
Pages: 257-266
Published online: 22 Oct 2008
AbstractforKANAnswer | References | PDF (79.7 KB)
  • 26 Views
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Article
Virtual Reference Services
The LSU Libraries Experience
Melanie E. Sims
Pages: 267-279
Published online: 22 Oct 2008
AbstractforVirtual Reference Services | PDF (94.7 KB)
  • 134 Views
  • 1 CrossRef citations
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Article
Ask a Penn State Librarian, Live
Virtual Reference Service at Penn State
Susan A. Ware, Joseph Fennewald, Lesley M. Moyo & Laura K. Probst
Pages: 281-295
Published online: 22 Oct 2008
AbstractforAsk a Penn State Librarian, Live | References | PDF (95.7 KB)
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Article
Chat Reference
One University's Experience
Kathy A. Campbell, Marie F. Jones & Jerry Shuttle
Pages: 297-309
Published online: 22 Oct 2008
AbstractforChat Reference | PDF (203.7 KB)
  • 64 Views
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PUBLIC LIBRARY

Article
Going It Alone
Can a Small/Medium-Sized Library Manage Live Online Reference?
Joyce Ward, Dana Mervar, Matthew Loving & Steve Kronen
Pages: 311-322
Published online: 22 Oct 2008
AbstractforGoing It Alone | References | PDF (87 KB)
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SPECIAL REPORTS

Article
Information Literacy Programs
Successful Paradigms for Stimulating and Promoting Faculty Interest and Involvement
Marjorie V. White
Pages: 323-334
Published online: 22 Oct 2008
AbstractforInformation Literacy Programs | References | PDF (85.5 KB)
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Article
National Counterterrorism Library
Unique Information Resources at MIPT
Brad Robison, Brian K. Houghton & James O. Ellis III
Pages: 335-342
Published online: 22 Oct 2008
AbstractforNational Counterterrorism Library | PDF (71.4 KB)
  • 29 Views
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Article
Models of Computer-Based Outbreak Detection
Michael M. Wagner
Pages: 343-362
Published online: 22 Oct 2008
AbstractforModels of Computer-Based Outbreak Detection | References | PDF (275.5 KB)
  • 21 Views
  • 3 CrossRef citations
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Article
Teaching Journal and Serials Information to Undergraduates
Challenges, Problems and Recommended Instructional Approaches
Julie M. Chapman, Charlcie K. Pettway & Steven A. Scheuler
Pages: 363-382
Published online: 22 Oct 2008
AbstractforTeaching Journal and Serials Information to Undergraduates | References | PDF (122.8 KB)
  • 89 Views
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Article
Helping Hands
Serving and Engaging International Students
May Ying Chau
Pages: 383-393
Published online: 22 Oct 2008
AbstractforHelping Hands | References | PDF (82 KB)
  • 212 Views
  • 6 CrossRef citations
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Article
Library Science, Knowledge Management, Competitive Intelligence
Archive Theory—The Common Link
Philip S. Nitse & Kevin R. Parker
Pages: 395-407
Published online: 22 Oct 2008
AbstractforLibrary Science, Knowledge Management, Competitive Intelligence | References | PDF (113 KB)
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