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The Reference Librarian Volume 38, 2002 - Issue 79-80
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ACADEMIC LIBRARIES

Evaluating Online Real-Time Reference in an Academic Library

Obstacles and Recommendations

Jana Ronan University of Florida, USA; University of Florida, USA
,
Patrick Reakes University of Florida, USA
&
Gary Cornwell Humanities and Social Sciences Services, University of Florida, USA
Pages 225-240 | Published online: 22 Oct 2008

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CherylR. Dee & JoshuaD. Newhouse. (2005) Digital Chat Reference in Health Science Libraries. Medical Reference Services Quarterly 24:3, pages 17-27.
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Articles from other publishers (2)

Jean E. McLaughlin. (2011) Reference transaction assessment. Reference Services Review 39:4, pages 536-550.
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Pali U. Kuruppu. (2007) Evaluation of Reference Services—A Review. The Journal of Academic Librarianship 33:3, pages 368-381.
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