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The Reference Librarian Volume 46, 2006 - Issue 95-96
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STANDARDSAND METHODS FOR EVALUATING VIRTUAL REFERENCE

Looking at the Bigger Picture

An Integrated Approach to Evaluation of Chat Reference Services

M. Kathleen Kern 300 Main Library, MC-522, University of Illinois at Urbana-Champaign, 1408 West Gregory, Ur-bana, IL, 61801, USA
Pages 99-112 | Published online: 20 Oct 2008

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Kathryn Barrett & Amy Greenberg. (2018) Student-Staffed Virtual Reference Services: How to Meet the Training Challenge. Journal of Library & Information Services in Distance Learning 12:3-4, pages 101-119.
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Articles from other publishers (4)

Joanne John & John Dolan. 2013. Trends, Discovery, and People in the Digital Age. Trends, Discovery, and People in the Digital Age 39 59 .
Julie Arendt & Stephanie J. Graves. (2011) Virtual question changes: reference in evolving environments. Reference Services Review 39:2, pages 187-205.
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Gang (Gary) Wan, Dennis Clark, John Fullerton, Gail Macmillan, Deva E. Reddy, Jane Stephens & Daniel Xiao. (2009) Key issues surrounding virtual chat reference model. Reference Services Review 37:1, pages 73-82.
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Frances Devlin, Lea Currie & John Stratton. (2008) Successful approaches to teaching through chat. New Library World 109:5/6, pages 223-234.
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