Citations (11)
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Feng Zeng Xu, Yun Zhang, Tingting Zhang & Jing Wang. (2021) Facial recognition check-in services at hotels. Journal of Hospitality Marketing & Management 30:3, pages 373-393.
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Girish Prayag, Saman Hassibi & Robin Nunkoo. (2019) A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects. Journal of Hospitality Marketing & Management 28:1, pages 51-80.
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Lenna Shulga & Sarah Tanford. (2018) Measuring Perceptions of Fairness of Loyalty Program Members. Journal of Hospitality Marketing & Management 27:3, pages 346-365.
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François de Grandpré, Marc LeBlanc & Chantal Royer. (2017) How Various Segments of Visitors Perceive l’Accueil in the Places Where They Eat, Sleep, and Play. Journal of Quality Assurance in Hospitality & Tourism 18:3, pages 308-327.
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Diem Tran & Sunil Bhar. (2014) Predictors for treatment expectancies among young people who attend drug and alcohol services: A pilot study. Clinical Psychologist 18:1, pages 33-42.
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HolleyA. Wilkin, ElizabethL. Cohen & MichaelA. Tannebaum. (2012) How Low-Income Residents Decide Between Emergency and Primary Health Care for Non-Urgent Treatment. Howard Journal of Communications 23:2, pages 157-174.
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Articles from other publishers (5)
Krzysztof Celuch. (2020) Customers' experience of purchasing event tickets: mining online reviews based on topic modeling and sentiment analysis. International Journal of Event and Festival Management 12:1, pages 36-50.
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Eunmin Hwang, Seyhmus Baloglu & Sarah Tanford. (2019) Building loyalty through reward programs: The influence of perceptions of fairness and brand attachment. International Journal of Hospitality Management 76, pages 19-28.
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Volker G Kuppelwieser, Phil Klaus, Yehuda Baruch & Aikaterini Manthiou. (2018) The missing link: Fairness as the ultimate determinant of service profitability?!. Recherche et Applications en Marketing (English Edition) 33:2, pages 46-74.
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Volker G Kuppelwieser, Phil Klaus, Yehuda Baruch & Aikaterini Manthiou. (2018) Le chaînon manquant – l’équité comme déterminant ultime de la rentabilité des services ?!. Recherche et Applications en Marketing (French Edition) 33:2, pages 50-79.
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Bronwyn Boon. (2015) Working within the front-of-house/back-of-house boundary: Room attendants in the hotel guest room space. Journal of Management & Organization 13:2, pages 160-174.
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