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Journal of Quality Assurance in Hospitality & Tourism Volume 1, 2000 - Issue 3
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Original Articles

Determination of Significant Issues

Applying a Quantitative Method to Importance-Performance Analysis

Daniel J. Mount School of HRRM, Penn State University, 227 Mateer Building, University Park, PA, USA
Pages 49-63 | Accepted 15 May 2000, Published online: 12 Oct 2008

Citations (13)

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Read on this site (2)

DanielJ. Mount. (2005) An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction. Journal of Quality Assurance in Hospitality & Tourism 6:1-2, pages 65-76.
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PatriciaL. Janes & MaryS. Wisnom. (2003) The Use of Importance Performance Analysis in the Hospitality Industry. Journal of Quality Assurance in Hospitality & Tourism 4:1-2, pages 23-45.
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Articles from other publishers (11)

Reema Bera & Bhargab Maitra. (2021) Identification of Priority Areas of Improvement for Small Passenger Car Segment in Indian Market. Vision: The Journal of Business Perspective 27:2, pages 225-242.
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Manaswinee Kar, Shubhajit Sadhukhan & Manoranjan Parida. (2022) Assessing commuters’ perceptions towards improvement of intermediate public transport as access modes to metro stations. Transport Policy 129, pages 140-155.
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Olimpia I. Ban, Laurenţiu Droj, Delia A. Tușe & Elena Botezat. (2022) OPERATIONALIZATION OF IMPORTANCE-PERFORMANCE ANALYSIS WITH NINE CATEGORIES AND TESTED FOR GREEN PRACTICES AND FINANCIAL EVALUATION. Technological and Economic Development of Economy 28:6, pages 1711-1738.
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Cynthia Mejia, Monika Bąk, Piotr Zientara & Marissa Orlowski. (2022) Importance-performance analysis of socially sustainable practices in U.S. restaurants: A consumer perspective in the quasi-post-pandemic context. International Journal of Hospitality Management 103, pages 103209.
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Subhojit Roy & Debasis Basu. (2020) An evaluation of in-service infrastructural facilities of walk-access feeder paths to urban local bus stops. Transportation Research Procedia 48, pages 3824-3831.
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Prashant Prasad & Bhargab Maitra. (2019) Identifying areas of interventions for improvement of shared modes for school trips. Transportation Research Part A: Policy and Practice 121, pages 122-135.
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Olimpia I. Ban, Victoria Bogdan & Delia Tușe. 2019. Eurasian Economic Perspectives. Eurasian Economic Perspectives 49 68 .
Olimpia I. Ban, Adrian I. Ban & Delia A. Tuşe. (2016) Importance–Performance Analysis by Fuzzy C-Means Algorithm. Expert Systems with Applications 50, pages 9-16.
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Em M. Pijl-Zieber, Sylvia Barton, Jill Konkin, Olu Awosoga & Vera Caine. (2014) Mind the gap: Quantifying the performance gap between observed and required clinical competencies in undergraduate nursing students. Nurse Education Today 34:5, pages 667-669.
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Jie Wang, Helen Ayres & Jeremy Huyton. (2009) Job Ready Graduates: A Tourism Industry Perspective. Journal of Hospitality and Tourism Management 16:1, pages 62-72.
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Tzung‐Cheng (T.C.) Huan & Jay Beaman. (2007) Executive learning exercise and trainer's notes for importance‐performance analysis (IPA). International Journal of Culture, Tourism and Hospitality Research 1:4, pages 315-327.
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