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Journal of Relationship Marketing Volume 6, 2007 - Issue 1
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Original Articles

The Relationships of Customer-Perceived Value, Satisfaction, Loyalty and Behavioral Intentions

Spiros P. Gounaris PhD Department of Marketing and Communication, Athens University of Economics and Business, Athens, Greece
,
Nektarios A. Tzempelikos Department of Marketing and Communication, Athens University of Economics and Business, Athens, Greece
&
Kalliopi Chatzipanagiotou PhD Athens University of Economics and Business, Athens, Greece
Pages 63-87 | Published online: 30 Sep 2009

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Naehyun (Paul) Jin, Jerusalem Merkebu & Neesa S. Ndiaye. (2023) Service Encounters and Perceive Value on Post-Consumption Evaluation in U.S. Sports Bars. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-29.
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Emine Mediha Sayil, Ayse Akyol & Gulhayat Golbasi Simsek. (2019) An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey. The Service Industries Journal 39:5-6, pages 420-461.
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David Finch, Norm O'Reilly & Gashaw Abeza. (2018) The Independent Sales Contractor and Relationship Quality: An Exploratory Study of Relational Attitudes and Behavioral-Intention. Journal of Relationship Marketing 17:2, pages 152-169.
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Muhammad Shahid Iqbal, Masood Ul Hassan & Ume Habibah. (2018) Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction. Cogent Business & Management 5:1.
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Hui-Ju Wang. (2017) Determinants of consumers’ purchase behaviour towards green brands. The Service Industries Journal 37:13-14, pages 896-918.
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Leyla Özer, Pınar Başgöze & Ayça Karahan. (2017) The association between perceived value and patient loyalty in public university hospitals in Turkey. Total Quality Management & Business Excellence 28:7-8, pages 782-800.
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Helena Alves. (2011) The measurement of perceived value in higher education: a unidimensional approach. The Service Industries Journal 31:12, pages 1943-1960.
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Hardeep Chahal & Neetu Kumari. (2011) Consumer Perceived Value and Consumer Loyalty in the Healthcare Sector. Journal of Relationship Marketing 10:2, pages 88-112.
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Shu-Chuan Wang, Erin Sy & Kwoting Fang. (2010) The Post-Adoption Behavior of Online Knowledge Community: Decomposing Customer Value. Journal of Computer Information Systems 51:2, pages 60-70.
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