Citations (21)
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Katie J. Parnell, Kiome A. Pope, Sophie Hart, Erinn Sturgess, Rachel Hayward, Pauline Leonard & Kirsten Madeira-Revell. (2022) ‘It’s a man’s world’: a gender-equitable scoping review of gender, transportation, and work. Ergonomics 65:11, pages 1537-1553.
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Adam Bin Ismail & Hongwei Jiang. (2019) Comparing Service Quality for Long-Haul Low-Cost Carriers – Case for Asia and Australia Routes. Journal of Quality Assurance in Hospitality & Tourism 20:6, pages 647-680.
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Hongwei Jiang, Glenn S. Baxter & Graham Wild. (2017) A study of China’s major domestic airlines’ service quality at Shanghai’s Hongqiao and Pudong International Airports. Aviation 21:4, pages 143-154.
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M. Yaylali, A. K. Çelik & Ö. Dilek. (2016) Analyzing key socio-economic and socio-demographic drivers of domestic passengers’ airline choice behavior in Turkey using multinomial and mixed logit models. Transportation Letters 8:3, pages 121-130.
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Juan de Oña, Rocio de Oña, Laura Eboli & Gabriella Mazzulla. (2015) Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers. International Journal of Sustainable Transportation 9:8, pages 612-626.
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Jae Lee & MorganW. Geddie. (2006) Impact of an Airline Merger on Customer Satisfaction. International Journal of Hospitality & Tourism Administration 7:1, pages 47-61.
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Articles from other publishers (15)
Ogunode P.O.Adejimi S.O.. (2022) Customer Satisfaction and Complaints Management in the Nigerian Telecommunication Industry. British Journal of Management and Marketing Studies 5:1, pages 111-122.
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Yaeri Kim, Seojin Stacey Lee & Taewoo Roh. (2020) Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry. Sustainability 12:10, pages 4281.
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Nur Asnawi & Nina Dwi Setyaningsih. (2020) Perceived service quality in Indonesian Islamic higher education context. Journal of International Education in Business 13:1, pages 107-130.
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Aries Susanty, Nia Budi Puspitasari & Bariqi Rahadyan Putera. Customer switching behaviour factors analysis in airline industry of low cost carrier and full service carrier. Customer switching behaviour factors analysis in airline industry of low cost carrier and full service carrier.
Feride Bahar Kurtulmuşoğlu, Gülin Feryal Can, Fatma Pakdil & Metehan Tolon. (2018) Does gender matter? Considering gender of service in the airline industry. Journal of Air Transport Management 70, pages 73-82.
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Atila Yüksel & Ekrem Tufan. (2017) An Analysis of “Publication Bias” in the Travel, Tourism, and Hospitality Research. International Journal of Applied Behavioral Economics 6:4, pages 19-37.
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Feride Bahar Kurtulmuşoğlu, Gülin Feryal Can & Metehan Tolon. (2016) A voice in the skies: Listening to airline passenger preferences. Journal of Air Transport Management 57, pages 130-137.
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Hongwei Jiang & Yahua Zhang. (2016) An investigation of service quality, customer satisfaction and loyalty in China's airline market. Journal of Air Transport Management 57, pages 80-88.
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Alexandra Ganglmair-Wooliscroft & Ben Wooliscroft. (2013) A cross-cultural application of the Affective Response to Consumption scale: Investigating US-American and Austrian passengers on long-haul flights. Journal of Business Research 66:6, pages 765-770.
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Hongwei Jiang. (2013) Service quality of low-cost long-haul airlines – The case of Jetstar Airways and AirAsia X. Journal of Air Transport Management 26, pages 20-24.
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Chou Chien‐Chang. (2011) Evaluating the quality of airport service using the fuzzy multi‐criteria decision‐making method: a case study of Taiwanese airports. Expert Systems 29:3, pages 246-260.
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Sik Sumaedi, Gede Mahatma Yuda Bakti & Nur Metasari. (2012) An empirical study of state university students' perceived service quality. Quality Assurance in Education 20:2, pages 164-183.
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Chien-Chang Chou, Li-Jen Liu, Sue-Fen Huang, Jeng-Ming Yih & Tzeu-Chen Han. (2011) An evaluation of airline service quality using the fuzzy weighted SERVQUAL method. Applied Soft Computing 11:2, pages 2117-2128.
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C.-C. Chou. (2009) A model for the evaluation of airport service quality. Proceedings of the Institution of Civil Engineers - Transport 162:4, pages 207-213.
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Fatma Pakdil & Özlem Aydın. (2007) Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores. Journal of Air Transport Management 13:4, pages 229-237.
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