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ABSTRACT
This case study examined patterns in online communication using computer-mediated discourse analysis to better understand how teaching presence, social presence, and cognitive presence are manifested in an online learning environment. The findings indicate that study participants actively participated in the discussion. The instructor and facilitators displayed high teaching presence through posting encouraging social words and maintaining a positive emotional tone, which created an open communication environment for student discussion. To promote students’ cognitive development, the acts that their words described included to “inform” and “elaborate” to help students construct knowledge by providing factual information and extending or embellishing upon points made. Students displayed social presence by using more social and positive emotion words, and tone, which signaled that they were satisfied with the discussion. Students’ cognitive presence was manifested through making claims, providing information and elaboration on posted comments.
Disclosure statement
No potential conflict of interest was reported by the authors.
Additional information
Notes on contributors
Meina Zhu
Meina Zhu is a doctoral candidate in the Instructional Systems Technology program at Indiana University Bloomington. Her research interests include online education, MOOCs, self-directed learning, STEM education, and active learning. Contact: [email protected]
Susan C. Herring
Susan C. Herring is Professor of Information Science and Linguistics and Director of the Center for Computer-Mediated Communication at Indiana University Bloomington. She researches language use mediated by digital technologies and is the founder of the Computer-Mediated Discourse Analysis paradigm. She currently edits the online journal Language@Internet. Contact: [email protected]
Curtis J. Bonk
Curtis J. Bonk is Professor of Instructional Systems Technology at Indiana University. He is a passionate and energetic speaker, writer, educational psychologist, instructional technologist, and entrepreneur as well as a former CPA/corporate controller. He has given keynote talks around the world and is author/editor of a dozen books (homepage: http://curtbonk.com/).