The Collaboration Between Homeless Shelters and Public Libraries in Addressing Homelessness: A Multiple Case Study

Abstract

Public librarians are not always able or willing to embrace their role as providers of social and institutional capital for homeless patrons. Yet their position as gatekeepers impels them to do so. Through focus-group interviews with staff of homeless shelters in eight urban communities in one Midwestern state, this study explored the collaboration and communication between homeless shelters and public libraries. Findings indicate that homeless shelter staff recognize the value of public library services for their residents but do not engage in coordinated efforts to capitalize on it. Suggestions for enhanced collaboration between the two institutions are included.

Keywords:

• homelessness
• public library
• gatekeeper
• social service collaboration