Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors

ABSTRACT

This study suggests that employees’ pro-environmental behaviors are determined by their attributions regarding the reasons why hotels engage in corporate socially responsible initiatives. Furthermore, the role of supervisors’ corporate social responsibility (CSR) perceptions in shaping frontline employees’ CSR attributions is studied. Finally, we examine whether the impact of supervisor’s CSR perceptions on employee attributions differs according to the supervisor’s gender. The results showed the influence of substantive CSR attributions on pro-environmental behaviors, as well as the influence of supervisors’ CSR perceptions on employees’ substantive CSR attributions. It is also found that when the supervisor is a woman, the effect of her CSR perceptions on employees’ CSR substantive attributions was stronger. Additionally, women’s CSR perception also significantly influenced employees’ CRS symbolic attributions, although to a lesser extent. These findings have important theoretical and practical implications to promote sustainable economic growth and reduce the environmental impact on the hotel industry.

摘要

本研究表明，员工的亲环境行为是由他们对酒店参与企业活动的原因的归因决定的。此外，还研究了主管对企业社会责任（简称 CSR）的认知在塑造一线员工的企业社会责任归因方面的作用。最后，研究了主管对企业社会责任的看法对员工归因的影响是否因主管的性别而不同。结果显示实质性的企业社会责任归因对亲环境行为的影响，以及主管的企业社会责任认知对员工的实质性企业社会责任归因的影响。研究还发现，当主管为女性时，其 CSR 认知对员工 CSR 实质性归因的影响更强。

此外，尽管影响较小，女性的企业社会责任感也显著影响了员工的企业社会责任象征性归因。这些发现对促进可持续经济增长和减少酒店业的环境影响具有重要的理论和实践意义。

KEYWORDS:

• Employees’ pro-environmental behaviors
• employees’ CSR attributions
• supervisor’s CSR perception
• supervisor’s gender
• hotel industry

关键词:

• 员工的亲环境行为, 员工的企业社会责任归因。主管对企业社会责任的看法，主管的性别，酒店业

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by Conselleria de Cultura, Educacion e Ordenacion Universitaria, Xunta de Galicia: [Grant Number ED431B 2019/15].