https://orcid.org/0000-0002-2334-504X
![Sample our Built Environment journals, sign in here to start your access, Latest two full volumes FREE to you for 14 days]({"type":"image" , "src" : "/sda/5926/TOC-Subject-Sample-2021-Built-Environment.jpg"})
Abstract
The government plans to absorb conflicts caused by policy problems, have a goal orientation, and solve problems through policy implementation. This process is meaningful in that it can reduce the goal ambiguity of the organization and achieve results. In other words, goal setting and optimal alternative selection based on a comprehensive analysis of the situation can achieve government performance. The global achievements in e-government in South Korea and Denmark also follow this initiative. However, the shift from e-government to digital government requires a change in approach to planning. In other words, rather than planning a rational-comprehensive approach to find the optimal solution, it requires a social and political approach or an incrementalism approach with the participation of various stakeholders. This point of view is similar to the study of a regional innovation system that aims to innovate through a network of multiple participants. It is also consistent with the perspective of open innovation, which creates knowledge through internal and external exchanges and breaks down organizational boundaries.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Notes
1 Mandatory Digital Self-Service: project in stages from 2012 to 2015, a total of 91 types of civil affairs tasks were successfully converted into digital self-service, focused on promoting innovation in administrative work through total digitalization of administrative work, and based on this, has continuously promoted automation of administrative processes
2 Digital Post: the first country in the world to mandate digital postal service at the national level, the Danish Public Digital Post Act in June 2012, operating a digital post delivery system that digitally provides postal service between the government, public institutions, companies, and citizens
3 NemID: a digital signature or joint login solution that is used for identification purposes in administrative tasks such as Internet banking, government/related agency websites, e-Boks, and tax payment, given to all who have a CPR number (personal identification number) over the age of 15
4 Government 24: Government 24 is an official portal for electronic service delivery (Since November 2002). A public service portal where civil services can be filed, viewed, or issued online 24/7, without having to visit public offices. Collects information on 70,000 government services, provides the information by each area, and allows users to search for government services by life cycle and customized benefits. Key portal site of the Korean government that integrates and provides various government services, relevant information and information on policies provided by central administrative agencies, public institutions, and local governments, as well as allow users to apply for various online certificates and documents.
5 Digital Identification in Korea: Has long used resident registration numbers and resident registration cards to verify identity in the administrative field but Korean accredited certificates had a weak security problem because they were authenticated using Microsoft’s Active-X. In 2020, reliable new electronic signature services by applying various new technologies such as blockchains and biometrics to stimulate greater competitiveness in the electronic signature market. Attempting to replace the plastic resident registration card that is currently in use, a mobile driver's license was introduced by embedding the existing plastic driver's license into a smartphone
6 The central government, local governments participated, and focused on providing public services of value creation for citizens and businesses
7 Established in 2018 and is operating the Disruption Task Force(DTF), an organization promoting public-private partnerships to accelerate digital innovation, encourages various attempts for digital innovation in the public sector. It operates the ‘Gov Tech Program’ as a representative project (https://govtechprogram.dk). This program promotes collaboration between the public sector and private companies through innovative solutions
8 The e-People(www.epeople.go.kr) system (est. in 2005): The e-People is the single online service made for the concerns of the people. A representative online communication channel for conveniently filing civil petitions, proposals, participation, and reports of budget wastage through the Internet, providing one-stop service through close integration with all administrative agencies.
9 A policy proposal platform operated by the Presidential Transition Committee from May to July 2017, right after the inauguration of the Moon Jae-in government(200,000 people made a total of 118,705 proposals), been made permanent and operated mainly for policy discussions
10 An electronic petition platform introduced by the Moon Jae-in government in August 2017 to reflect the national philosophy of ‘When the people ask, the government answers.’ If more than 200,000 signatures are gathered within 30 days, an official response from government officials, including the minister and chief secretary, can be heard within 30 days. And it does not require a separate subscription.
11 List of representative laws: Seven principles for digital-ready legislation, Access to Public Administration Documents Act, Act Amending the Law on the Re-use of Public Sector Information, Act on the Processing of Personal Data, Act on Data Protection, Act on Public Digital Post, Act on Information Society Services and Electronic Commerce, Act on Web Accessibility
12 An agency within the Ministry of Finance and was established in 2011Initiatives related to digital transformation in Denmark are developed with a focus on interoperability between different solutions, which is largely reflected in legislation. With the aim of renewing the Danish welfare, the agency is responsible for the implementation of the government’s digital ambitions and the use of digital welfare technology in the public sector. Promoting timely e-government policies and promoting digital transformation. Denmark has an obligation to digitize society and the public sector, and strives to instill a digital mindset in the public through cooperation with public institutions.
13 Implementation of decision-making adjustments for e-Government together with Digital Office by expanding the Portfolio Steering Committee, and creating a cooperative system between the central government and local governments centered on the Portfolio Steering Committee. Under the PSC, a project steering committee and working group are set up for each individual project necessary for the promotion of digital government, and are operated in the form of reporting progress and performance.
14 Fostering industry and establishing a public-private cooperation system for realizing a digital powerhouse. Digital Hub allocates a budget of 110 million DKK(15 million dollar) from 2018 to 2022 to connect companies, universities and markets, and serve as an advisory committee, aiming to lead the big data, Internet of Things, and artificial intelligence fields
15 Established and operated the Danish Manufacturing Academy (MADE), a non-profit organization, to strengthen research, innovation, and education to strengthen the competitiveness of the Danish manufacturing industry and create jobs. To define and solve the challenges facing Danish industry, it adopted a bottom-up PPP and actively share technologies developed for small and medium-sized enterprises (SMEs).
16 E-Government Special Committee (2001-2007), National Informatization Strategy Committee (2008-2012), Government 3.0 Promotion Committee (2014-2017, Prime minister Level), Fourth Industrial Revolution Committee (2017-Present), E-Government Promotion Committee (2016-Present, Minister Level)