Systematic review of Lean and Six Sigma approaches in higher education

Abstract

This paper illustrates the systematic role played by Lean and Six Sigma continuous improvement systems in improving the quality of higher education. A systematic literature review was conducted to identify the relevant opportunities for successful introduction and development of Lean and Six Sigma approaches in higher education. A systematic review methodology was adopted to identify literature on Lean and Six Sigma in higher education. The systematic review of the relevant literature on the Lean and Six Sigma approaches in higher education suggested that these approaches can be applied to improve teaching methods, administrative processes, and other facets of higher education institutions. The introduction and implementation of these methodologies may improve the quality of higher education and add value that continuously enhances the customer (student) satisfaction. The systematic review also highlighted that extensive research was required for a comprehensive understanding of the applications, challenges, and benefits of Lean and Six Sigma in higher education. This paper can serve as a guide for various practices in the literature on implementing Lean and Six Sigma in higher education. Furthermore, the review can provide guidance on how Lean and Six Sigma approaches can be applied to improve the quality of higher education.

Keywords:

• Six Sigma
• Lean
• higher education
• literature review

ORCID

Elizabeth A. Cudney http://orcid.org/0000-0002-3990-0474