TMX, social loafing, perceived accountability and OCB

ABSTRACT

This study intends to explore the effect of team-member exchange on perceived accountability and organizational citizenship behavior, as well as the potential moderating effects of social loafing in the relationship. Data were collected from full-time hotel employees in northern Taiwan. A convenience sampling method was used to distribute questionnaires to employees in 25 five-star international tourist hotels. A total of 550 questionnaires were distributed, of which 366 were returned and 184 were rejected due to incorrect completion and incoherent information, yielding a response rate of 66.5%. The result fills previous studies’ research gap and indicates that a moderated mediation model with perceived accountability as the mediator of the relationship between team-member exchange and organizational citizenship behavior, and with social loafing as the moderator on such negative indirect link between team-member exchange, perceived accountability, and organizational citizenship behavior.

摘要

本研究探討團隊-成員交換關係對於知覺當責感以及組織公民行為的影響，並兼論社會賦閒對上述關係所產生的潛在調節效果。資料來源為北台灣的旅館全職員工。本研究採用便利抽樣法，針對 25 家五星級國際觀光旅館員工進行問卷發放。總計發放 550 份問卷，經剔除回答不完整以及資訊不連貫的問卷，回收了 366 份有效問卷，有效回卷率為66.5%。研究結果填補了過去的研究缺口，並顯示在調節式中介模型中，知覺當責感乃團隊-成員交換關係與組織公民行為之間關係的中介變數，關於團隊-成員交換關係、知覺當責感以及組織公民行為之間的關係，社會賦閒則是具有負向間接連結的調節變數。

KEYWORDS:

• Team-member exchange
• perceived accountability
• organizational citizenship behavior
• social loafing

關鍵詞:

• 團隊-成員交換關係
• 知覺當責感
• 組織公民行為
• 社會賦閒

Disclosure statement

No potential conflict of interest was reported by the authors.