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Volume 40, Issue 5-6

The Service Industries Journal

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The Service Industries Journal, Volume 40, Issue 5-6 (2020)

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The Service Industries Journal, Volume 40, Issue 5-6 (2020)

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Vol 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Volume 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981

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Articles

Article

The two-way integration between manufacturing and services

Claudio Di Berardino & Gianni Onesti

Pages: 337-357

Published online: 16 Feb 2018

AbstractforThe two-way integration between manufacturing and services | Full Text | References | PDF (2.1 MB) | EPUB

533 Views
16 CrossRef citations
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Article

How different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours

Tser-Yieth Chen, Tsai-Lien Yeh & Chin-I Chang

Pages: 358-379

Published online: 04 Jun 2018

AbstractforHow different advertising formats and calls to action on videos affect advertising recognition and consequent behaviours | Full Text | References | PDF (2.3 MB) | EPUB

2760 Views
16 CrossRef citations
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Article

Enabling customer satisfaction in call center teams: the role of transformational leadership in the service-profit chain

Flavia Cavazotte, Valter Moreno & Luis Cesar Chehab Lasmar

Pages: 380-393

Published online: 12 Jun 2018

AbstractforEnabling customer satisfaction in call center teams: the role of transformational leadership in the service-profit chain | Full Text | References | PDF (1.4 MB) | EPUB

1118 Views
15 CrossRef citations
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Article

TMX, social loafing, perceived accountability and OCB

You-De Dai, Yu-Hsiang Hou, Ching-Hua Wang, Wen-Long Zhuang & Ying-Chan Liu

Pages: 394-414

Published online: 19 Jul 2018

AbstractforTMX, social loafing, perceived accountability and OCB | Full Text | References | PDF (1.7 MB) | EPUB

1228 Views
9 CrossRef citations
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Article

The service smile chain: linking leader emotions to customer outcomes

Xiao-Yu Liu & Yongmei Liu

Pages: 415-435

Published online: 21 Aug 2018

AbstractforThe service smile chain: linking leader emotions to customer outcomes | Full Text | References | PDF (1.8 MB) | EPUB

505 Views
4 CrossRef citations
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Article

Conceptualization and assessment of E-service quality for luxury brands

Jung-Hwan Kim & Minjeong Kim

Pages: 436-470

Published online: 11 Sep 2018

AbstractforConceptualization and assessment of E-service quality for luxury brands | Full Text | References | PDF (3 MB) | EPUB

1785 Views
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