Does trust of patients in their physician predict loyalty to the health care insurer? The Israeli case study

ABSTRACT

This pioneer study tests the relationship between patients’ trust in their physicians and patients’ loyalty to their health care insurers. This is a cross-sectional study using a representative sample of patients from all health care insurers with identical health care plans. Regression analyses and Baron and Kenny’s model were used to test the study model. Patient trust in the physician did not predict loyalty to the insurer. Loyalty to the physician did not mediate the relationship between trust in the physician and loyalty to the insurer. Satisfaction with the physician was the only predictor of loyalty to the insurer.

KEYWORDS:

• LMX theory
• loyalty to health care insurer
• loyalty to physicians
• satisfaction with physicians
• trust in physicians