A tale of two trusts: case study analysis of bullying and negative behaviours in the UK ambulance service

Figures & data

Table 1. Historic reports of bullying experiences at Blue Light and Green Cross based on the NHS surveys conducted at each location.

Year	Percentage of Blue Light staff reporting bullying/harassment/abuse experiences in the past 12 months			Percentage of Green Cross staff reporting bullying/harassment/abuse experiences in the past 12 months
	From managers	From other work colleagues	Total	From managers	From other work colleagues	Total
2017*	13.6%	16.8%	30.4%	31.3%	23.6%	54.9%
2018**	16%	18.2%	34.2%	23.7%	21.2%	44.9%
2019	15.2%	20.2%	35.4%	19.2%	19.6%	38.8%

*Green Cross data collection. ** Blue Light data collection

Table 2. Experience of unreasonable treatment behaviours in the previous 12 months at Blue Light.

Behaviour—How often have you experienced:	Sometimes	Monthly	Weekly/daily	Cumulative
Someone withholding information which affects your performance	44%	7%	13%	64%
Pressure from someone else to do work below your level of competence	33%	5%	10%	48%
Having your views and opinions ignored	50%	13%	18%	81%
Someone continually checking up on you or your work when it is not necessary	35%	7%	15%	57%
Pressure from someone else not to claim something which by right you are entitled to	20%	5%	4%	29%
Being given an unmanageable workload or impossible deadlines	42%	8%	17%	67%
Your employer not following proper procedures	40%	6%	11%	57%
Being treated unfairly compared to others in your workplace	33%	5%	9%	47%

Table 3. Experience of unreasonable treatment behaviours in the previous 12 months at Green Cross.

Behavior—How often have you experienced:	Sometimes	Monthly	Daily	Cumulative
Someone withholding information which affects your performance	36.78%	11.78%	10.34%	59%
Pressure from someone else to do work below your level of competence	27.63%	9.77%	10.15%	47.5%
Having your views and opinions ignored	36.97%	20.05%	17.54%	74.6%
Someone continually checking up on you or your work when it is not necessary	21.74%	10.9%	16.35%	49%
Pressure from someone else not to claim something which by right you are entitled to	21.8%	11.15%	6.33%	39.3%
Being given an unmanageable workload or impossible deadlines	29.01%	11.97%	18.55%	59.5%
Your employer not following proper procedures	31.27%	16.17%	19.36%	66.8%
Being treated unfairly compared to others in your workplace	24.81%	12.09%	12.59%	49%