Predictors of burnout and health status in Samaritans’ listening volunteers

Figures & data

Table 1. Burnout and health status over the past 4 weeks.

	Population norms*	Mean/SD (n = 216)	N (%)	Normal range
Emotional exhaustion	20.99	6.59 (5.7)	Low = 203 (94%)	0–16
			Moderate = 13 (6%)	17–26
			High = 0 (0%)	27 or over
Depersonalisation	8.73	3.47 (3.54)	Low = 184 (85.2%)	0–6
			Moderate = 27 (12.5%)	7–12
			High = 5 (2.3%)	13 or over
Personal accomplishment	35.58	32.03 (8.11)	Low = 55 (25.5%)	39 or over
			Moderate = 52 (24.1%)	32–38
			High = 109 (50.5%)	0–31
Health status	N/A	2.23 (1.0)	N/A	N/A

* Data from Maslach Burnout Inventory manual.

Table 2. Predictors of burnout subscales and health status in the past 4 weeks.

Variable	Emotional exhaustion	Depersonalisation	Personal accomplish.	Health status
Age	−.23***	ns	ns	ns
Gender	ns	ns	ns	ns
Living arrange.	ns	ns	ns	ns
Hrs/wk listening	ns	ns	ns	.15*
Diary keeping	ns	ns	ns	ns
Social support	ns	ns	ns	−.15*
Emp persp taking	ns	ns	ns	ns
Emp fantasy	ns	−.19***	ns	ns
Emp concern	ns	ns	ns	ns
Emp personal distress	ns	ns	−.14*	ns
Avoidant coping	.15*	.24***	ns	.18**
Approach coping	ns	ns	ns	ns
Adj. R^2 final model	9.7%	12.7%	6.3%	6%

Notes: Values are standardised regression β-coefficients, ns is non- significant variables removed from the model.

* p < .05

** p < .01

*** p < .001.