‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics

Figures & data

Figure 1. Theoretical model on consumer responses to product appearance (adapted from Bloch 1995).

Figure 2. The effects of visual (i.e. wear and tear) and verbal information about prior use on the perceived wear and tear of refurbished electronics.

Figure 3. The effects of visual (i.e. wear and tear) and verbal information about prior use on consumers’ evaluations of refurbished electronics.

Bloch, P. H. 1995. “Seeking the Ideal Form: Product Design and Consumer Response.” Journal of Marketing 59 (3): 16–29.10.2307/1252116

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