‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics

References

• Ackerman, D., and J. Hu. 2015. “Assuring Me That It is as ‘Good as New’ Just Makes Me Think about How Someone Else Used It. Consumer Reaction toward Secondhand Goods from an Information Processing Perspective.” In Ideas in Marketing: Finding the New and Polishing the Old, edited by Krzysztof Kubacki, 716–719. Cham: Springer International Publishing.
   Google Scholar
• Argo, J. J., D. W. Dahl, and A. C. Morales. 2006. “Consumer Contamination: How Consumers React to Products Touched by Others.” Journal of Marketing 70 (2): 81–94.10.1509/jmkg.70.2.81
   Web of Science ®Google Scholar
• Argo, J. J., D. W. Dahl, and A. C. Morales. 2008. “Positive Consumer Contagion: Responses to Attractive Others in a Retail Context.” Journal of Marketing Research 45 (6): 690–701.10.1509/jmkr.45.6.690
   Web of Science ®Google Scholar
• Baxter, W. L., M. Aurisicchio, and P. R. Childs. 2015. “Materials, Use and Contaminated Interaction.” Materials & Design 90 (15): 1218–1227.
   Google Scholar
• Bloch, P. H. 1995. “Seeking the Ideal Form: Product Design and Consumer Response.” Journal of Marketing 59 (3): 16–29.10.2307/1252116
   Web of Science ®Google Scholar
• Cervellon, M. C., L. Carey, and T. Harms. 2012. “Something Old, Something Used: Determinants of Women’s Purchase of Vintage Fashion vs Second-Hand Fashion.” International Journal of Retail & Distribution Management 40 (12): 956–974.10.1108/09590551211274946
   Google Scholar
• Cooper, T., ed. 2016. Longer Lasting Products: Alternatives to the Throwaway Society. London: Routledge.
   Google Scholar
• Crilly, N., J. Moultrie, and P. J. Clarkson. 2004. “Seeing Things: Consumer Response to the Visual Domain in Product Design.” Design studies 25 (6): 547–577.
   Web of Science ®Google Scholar
• Denegri-Knott, J., and M. Molesworth. 2009. “‘I’ll sell this and I’ll buy them that’: eBay and the Management of Possessions as Stock.” Journal of Consumer Behaviour 8 (6): 305–315.10.1002/cb.v8:6
   Google Scholar
• Derbaix, C. 1983. “Perceived Risk and Risk Relievers: An Empirical Investigation.” Journal of Economic Psychology 3 (1): 19–38.10.1016/0167-4870(83)90056-9
   Web of Science ®Google Scholar
• Desmet, P. 2002. Designing Emotions. Doctoral Thesis, Delft University of Technology, Department of Industrial Design.
   Google Scholar
• Desmet, P., and P. Hekkert. 2007. “Framework of Product Experience.” International Journal of Design 1 (1), 57–66.
   Web of Science ®Google Scholar
• Douglas, M., and B. Isherwood. 2002. The World of Goods. London: Routledge.
   Google Scholar
• Gabbott, M. 1991. “The Role of Product Cues in Assessing Risk in Second‐Hand Markets.” European Journal of Marketing 25 (9): 38–50.10.1108/EUM0000000000623
   Google Scholar
• Geyer, R., and V. D. Blass. 2010. “The Economics of Cell Phone Reuse and Recycling.” The International Journal of Advanced Manufacturing Technology 47 (5-8): 515–525.10.1007/s00170-009-2228-z
   Web of Science ®Google Scholar
• Gregson, N., M. Crang, J. Laws, T. Fleetwood, and H. Holmes. 2013. “Moving up the Waste Hierarchy: Car Boot Sales, Reuse Exchange and the Challenges of Consumer Culture to Waste Prevention.” Resources, Conservation and Recycling 77: 97–107.10.1016/j.resconrec.2013.06.005
   Web of Science ®Google Scholar
• Hamzaoui Essoussi, L., and J. D. Linton. 2010. “New or Recycled Products: How Much Are Consumers Willing to Pay?” Journal of Consumer Marketing 27 (5): 458–468.10.1108/07363761011063358
   Google Scholar
• Hamzaoui Essoussi, L., and J. D. Linton. 2014. “Offering Branded Remanufactured/Recycled Products: At What Price?” Journal of Remanufacturing 4 (1): 1–15.
   Google Scholar
• Harms, R., and J. D. Linton. 2015. “Willingness to Pay for Eco-Certified Refurbished Products: The Effects of Environmental Attitudes and Knowledge.” Journal of Industrial Ecology 20 (4): 893–904.
   Web of Science ®Google Scholar
• Ijomah, W. L., C. A. McMahon, G. P. Hammond, and S. T. Newman. 2007. “Development of Design for Remanufacturing Guidelines to Support Sustainable Manufacturing.” Robotics and Computer-Integrated Manufacturing 23 (6): 712–719.10.1016/j.rcim.2007.02.017
   Web of Science ®Google Scholar
• Jiménez-Parra, B., S. Rubio, and M. A. Vicente-Molina. 2014. “Key Drivers in the Behavior of Potential Consumers of Remanufactured Products: A Study on Laptops in Spain.” Journal of Cleaner Production 85: 488–496.10.1016/j.jclepro.2014.05.047
   Web of Science ®Google Scholar
• Kotler, P., and M.K. Mantrala. 1985. “Flawed Products: Consumer Responses and Marketer Strategies.” Journal of Consumer Marketing 2 (3): 27–36.10.1108/eb008130
   Google Scholar
• Lee, S. M., and S. J. Lee. 2005. “Consumers’ Initial Trust toward Second-Hand Products in the Electronic Market.” Journal of Computer Information Systems 46 (2): 85–98.
   Web of Science ®Google Scholar
• Lilley, D., G. Smalley, B. Bridgens, G. T. Wilson, and K. Balasundaram. 2016. “Cosmetic Obsolescence? User Perceptions of New and Artificially Aged Materials.” Materials & Design 101: 355–365.10.1016/j.matdes.2016.04.012
   Web of Science ®Google Scholar
• MacArthur, E. 2013. Towards the Circular Economy. https://www.ellenmacarthurfoundation.org/assets/downloads/publications/Ellen-MacArthur-Foundation-Towards-the-Circular-Economy-vol.1.pdf
   Google Scholar
• Mestre, A., and T. Cooper. 2017. “Circular Product Design. A Multiple Loops Life Cycle Design Approach for the Circular Economy.” The Design Journal 20 (sup1): S1620–S1635.10.1080/14606925.2017.1352686
   Web of Science ®Google Scholar
• Michaud, C., and D. Llerena. 2011. “Green Consumer Behavior: An Experimental Analysis of Willingness to Pay for Remanufactured Products.” Business Strategy and the Environment 20 (6): 408–420.
   Web of Science ®Google Scholar
• Mugge, R. 2011. “The Effect of a Business-like Personality on the Perceived Performance Quality of Products.” The Design Journal 5 (3): 67–76.
   Web of Science ®Google Scholar
• Mugge, R. 2017. “A Consumer’s Perspective on the Circular Economy.” In Handbook of Sustainable Product Design, edited by J. Chapman, 374–390. London: Routledge.
   Google Scholar
• Mugge, R., and J. P. L. Schoormans. 2012. “Newer is Better! the Influence of a Novel Appearance on the Perceived Performance Quality of Products.” Journal of Engineering Design 23 (6): 469–484.10.1080/09544828.2011.618802
   Web of Science ®Google Scholar
• Mugge, R., J. P. L. Schoormans, and H. N. J. Schifferstein. 2005. “Design Strategies to Postpone Consumers’ Product Replacement: The Value of a Strong Person-Product Relationship.” The Design Journal 8 (2): 38–48.10.2752/146069205789331637
   Google Scholar
• Mugge, R., B. Jockin, and N. Bocken. 2017. “How to Sell Refurbished Smartphones? An Investigation of Different Customer Groups and Appropriate Incentives.” Journal of Cleaner Production 147: 284–296.10.1016/j.jclepro.2017.01.111
   Web of Science ®Google Scholar
• Niinimäki, K., and I. Koskinen. 2011. “I Love This Dress, It Makes Me Feel Beautiful! Empathic Knowledge in Sustainable Design.” The Design Journal 14 (2): 165–186.10.2752/175630611X12984592779962
   Web of Science ®Google Scholar
• Norman, D. A. 2004. Emotional Design: Why We Love (or Hate) Everyday Things. New York: Basic Civitas Books.
   Google Scholar
• Nunnally, J. C., and I. H. Bernstein. 1978. Psychometric Theory. New York: McGraw-Hill Book Company.
   Google Scholar
• Ovchinnikov, A. 2011. “Revenue and Cost Management for Remanufactured Products.” Production and Operations Management 20 (6): 824–840.10.1111/poms.2011.20.issue-6
   Web of Science ®Google Scholar
• Page, C., and P. M. Herr. 2002. “An Investigation of the Processes by Which Product Design and Brand Strength Interact to Determine Initial Affect and Quality Judgments.” Journal of Consumer Psychology 12 (2): 133–147.10.1207/S15327663JCP1202_06
   Web of Science ®Google Scholar
• Parsons, L. 2007. “Dealing in Histories: Durability, Authenticity and Provenance in Markets for Antiques.” In European Advances in Consumer Research Volume 8, edited by S. Borghini, M. McGrath, and C. Otnes, 111–112. Duluth, MN: Association for Consumer Research.
   Google Scholar
• Pigosso, D. C., E. T. Zanette, A. Guelere Filho, A. R. Ometto, and H. Rozenfeld. 2010. “Ecodesign Methods Focused on Remanufacturing.” Journal of Cleaner Production 18 (1): 21–31.10.1016/j.jclepro.2009.09.005
   Web of Science ®Google Scholar
• Rathore, P., S. Kota, and A. Chakrabarti. 2011. “Sustainability through Remanufacturing in India: A Case Study on Mobile Handsets.” Journal of Cleaner Production 19 (15): 1709–1722.10.1016/j.jclepro.2011.06.016
   Web of Science ®Google Scholar
• van Rompay, T. J., P. W. de Vries, and X. G. van Venrooij. 2010. “More than Words: On the Importance of Picture–Text Congruence in the Online Environment.” Journal of Interactive Marketing 24 (1): 22–30.10.1016/j.intmar.2009.10.003
   Web of Science ®Google Scholar
• van Rompay, T. J., A. T. Pruyn, and P. Tieke. 2009. “Symbolic Meaning Integration in Design and Its Influence on Product and Brand Evaluations.” International Journal of Design 3 (2), 19–26.
   Web of Science ®Google Scholar
• van Weelden, E., R. Mugge, and C. Bakker. 2016. “Paving the Way towards Circular Consumption: Exploring Consumer Acceptance of Refurbished Mobile Phones in the Dutch Market.” Journal of Cleaner Production 113: 743–754.10.1016/j.jclepro.2015.11.065
   Web of Science ®Google Scholar
• White, K., L. Lin, D. W. Dahl, and R. J. Ritchie. 2016. “When Do Consumers Avoid Imperfections? Superficial Packaging Damage as a Contamination Cue.” Journal of Marketing Research 53 (1): 110–123.10.1509/jmr.12.0388
   Web of Science ®Google Scholar