How to develop standardized work for business processes in the transactional office environment

Figures & data

Figure 1. The 2-pillar Lean office house.

Figure 2. The cycle of the STW-Kaizen in the incremental continuous improvement.

Figure 3. The STW combination chart for developing STW in the office environment.

Figure 4. Invoice checking process map (adapted from Dumas et al. (2018, p. 68)).

Figure 5. STW combination chart of the no mismatches sub-process.

Figure 6. STW combination chart of the correctable mismatches sub-process.

Figure 7. STW combination chart of the non-correctable mismatches sub-process.

Figure 8. The STW overview chart of the invoice-checking process.

Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (1st Ed). Springer Berlin.

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