Abstract
This research investigates the moderating influence of marital status, family management, and employee resilience on the link between work-family/family-work conflicts and the emotional exhaustion of female hospitality workers. Four hundred and thirteen (413) pencil-and-paper self-reported and interviewer administered questionnaires were found useful for data analysis. The data was analyzed using descriptive statistics and partial least squares structure equation modeling. The results indicate a positive influence of work-family/family-work conflict on the emotional exhaustion of female workers. Resilience, family management, and married status mitigated the emotional exhaustion of female hospitality employees from work-family/family-work conflict. The theoretical and empirical contributions of the study were highlighted, and directions for future research were also indicated.
Disclosure statement
No potential conflict of interest was reported by the author(s).