Overcoming emotional exhaustion from work-family and family-work conflicts among female hospitality workers in Ghana: a multi moderation model analysis

References

• Adisa, T. A., Aiyenitaju, O., & Adekoya, O. D. (2021). The work–family balance of British working women during the COVID-19 pandemic. Journal of Work-Applied Management, 13(2), 241–260. doi:10.1108/JWAM-07-2020-0036
   Google Scholar
• Aguiar-Quintana, T., Nguyen, T. H. H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do job insecurity, anxiety and depression cause by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management, 94, 102868. doi:10.1016/j.ijhm.2021.102868
   PubMed Web of Science ®Google Scholar
• Akkas, M. A., Hossain, M. I., & Rhaman, S. (2015). Causes and consequences of work-family conflict (WFC) among the female employees in Bangladesh: An empirical study. Journal of Business and Economics, 6(12), 2063–2071. doi:10.15341/jbe(2155-7950)/12.06.2015/007
   Google Scholar
• Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of Vocational Behavior, 79(2), 549–562. doi:10.1016/j.jvb.2011.03.007
   Web of Science ®Google Scholar
• Al-Hawari, M. A., Bani-Melhem, S., & Quratulain, S. (2020). Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience. Journal of Business and Psychology, 35(2), 223–240. doi:10.1007/s10869-019-09621-2
   Web of Science ®Google Scholar
• Allen, T. D., Herst, D. E. L., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology, 5(2), 278–308. doi:10.1037/1076-8998.5.2.278
   PubMedGoogle Scholar
• Amissah, E. F., Blankson-Stiles-Ocran, S., & Mensah, I. (2022). Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry. Journal of Hospitality and Tourism Insights, 5(5), 805–821. doi:10.1108/JHTI-10-2020-0196
   Web of Science ®Google Scholar
• Amstad, F. T., Meier, L. L., Fasel, U., Elfering, A., & Semmer, N. K. (2011). A meta-analysis of work–family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. Journal of Occupational Health Psychology, 16(2), 151–169. doi:10.1037/a0022170
   PubMed Web of Science ®Google Scholar
• Anasori, E., De Vita, G., & Gürkan Küçükergin, K. (2023). Workplace bullying, psychological distress, job performance and employee creativity: The moderating effect of psychological resilience. The Service Industries Journal, 43(5–6), 336–357. doi:10.1080/02642069.2022.2147514
   Web of Science ®Google Scholar
• Appaw-Agbola, E. T., Mensah, C., Azila-Gbettor, E. M., & Abiemo, M. K. (2021). Justice perceptions and job outcomes among family-owned hotel workers in Accra, Ghana. Journal of Quality Assurance in Hospitality & Tourism, 22(1), 82–108. doi:10.1080/1528008X.2020.1753628
   Web of Science ®Google Scholar
• Aslam, M. (2015). Influence of work life balance on employee’s performance: Moderated by transactional leadership. Journal of Resources Development and Management, 10(4), 24–29.
   Google Scholar
• Astrachan, J. H., & Shanker, M. C. (2003). Family businesses’ contribution to the U.S. economy: A closer look. Family Business Review, 16(3), 211–219. doi:10.1177/08944865030160030601
   Google Scholar
• Aycan, Z., & Eskin, M. (2005). Relative contributions of childcare, spousal support, and organizational support in reducing work–family conflict for men and women: The case of Turkey. Sex Roles, 53(7–8), 453–471. doi:10.1007/s11199-005-7134-8
   Web of Science ®Google Scholar
• Azila-Gbettor, E. M. (2023). Citizenship fatigue and psychological ownership among employees in family hotels: Moderating effect of family management. Journal of Hospitality and Tourism Insights, 6(2), 674–696. doi:10.1108/JHTI-09-2021-0258
   Web of Science ®Google Scholar
• Azila-Gbettor, E. M., Blomme, R. J., Honyenuga, B. Q., & Kil, A. (2023). Antecedents of psychological ownership among family hotel employees. Journal of Family Business Management, 13(4), 1049–1067. doi:10.1108/JFBM-06-2022-0079
   Google Scholar
• Azila-Gbettor, E. M., Blomme, R. J., Kil, A., & Honyenuga, B. Q. (2020). Work values and organizational performance: The mediation effect of organization citizenship behavior in family hotels in emerging markets. In Advances in hospitality and leisure (pp. 37–63). United Kingdom: Emerald Publishing Limited.
   Google Scholar
• Azila-Gbettor, E. M., Honyenuga, B. Q., Berent-Braun, M. M., & Kil, A. (2018). Structural aspects of corporate governance and family firm performance: A systematic review. Journal of Family Business Management, 8(3), 306–330. doi:10.1108/JFBM-12-2017-0045
   Web of Science ®Google Scholar
• Basco, R. (2013). The family’s effect on family firm performance: A model testing the demographic and essence approaches. Journal of Family Business Strategy, 4(1), 42–66. doi:10.1016/j.jfbs.2012.12.003
   Web of Science ®Google Scholar
• Basco, R., & Voordeckers, W. (2015). The relationship between the board of directors and firm performance in private family firms: A test of the demographic versus behavioral approach. Journal of Management & Organization, 21(4), 411–435. doi:10.1017/jmo.2015.23
   Web of Science ®Google Scholar
• Bashir, M., Abrar, M., Yousaf, M., Saqib, S., & Shabbir, R. (2019). Organizational politics and workplace deviance in unionized settings: Mediating role of job stress and moderating role of resilience. Psychology Research and Behavior Management, 12, 943–959. doi:10.2147/PRBM.S213672
   PubMed Web of Science ®Google Scholar
• Bayhan Karapinar, P., Metin Camgoz, S., & Tayfur Ekmekci, O. (2020). Employee wellbeing, workaholism, work–family conflict and instrumental spousal support: A moderated mediation model. Journal of Happiness Studies, 21(7), 2451–2471. doi:10.1007/s10902-019-00191-x
   Web of Science ®Google Scholar
• Billing, T. K., Baral, R., & Beutell, N. J. (2023). Resilience during disruption: A cross-national examination of the work–family interface. International Journal of Stress Management, 30(2), 148–161. doi:10.1037/str0000275
   Google Scholar
• Blomme, R. J., Van Rheede, A., & Tromp, D. M. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research, 10(4), 269–285. doi:10.1057/thr.2010.15
   Google Scholar
• Budd, J. W., & Mumford, K. (2004). Trade unions and family-friendly policies in Britain. ILR Review, 57(2), 204–222. doi:10.1177/001979390405700203
   Google Scholar
• Buselli, R., Corsi, M., Veltri, A., Baldanzi, S., Chiumiento, M., Lupo, E. D., … Cristaudo, A. (2021). Mental health of Health Care Workers (HCWs): A review of organizational interventions put in place by local institutions to cope with new psychosocial challenges resulting from COVID-19. Psychiatry Research, 299, 113847. doi:10.1016/j.psychres.2021.113847
   PubMed Web of Science ®Google Scholar
• Chansaengsee, S. (2017). Time management for work-life and study-life balance. Veridian E-Journal. Silpakorn University (Humanities, Social Sciences and Arts), 10(5), 20–34.
   Google Scholar
• Che, L., & Langli, J. C. (2015). Governance structure and firm performance in private family firms. Journal of Business Finance & Accounting, 42(9–10), 1216–1250. doi:10.1111/jbfa.12170
   Google Scholar
• Chen, P., Xu, Y., Sparrow, P., & Cooper, C. (2023). Compulsory citizenship behaviour and work-family conflict: A moderated mediation model. Current Psychology, 42(8), 6641–6652. doi:10.1007/s12144-021-01973-4
   Google Scholar
• Chen, S., Cheng, M. I., Elqayam, S., & Scase, M. (2023). Developing and testing an integrative model of work-family conflict in a Chinese context. Current Psychology, 43(2), 1564–1581. doi:10.1007/s12144-023-04431-5
   Google Scholar
• Choi, J. (2008). Work and family demand and life stress among Chinese employees: The mediating effect of work–family conflict: Work and family demands and life stress among Chinese employees: The mediating effect of work–family conflict. The International Journal of Human Resource Management, 19(5), 878–895. doi:10.1080/09585190801993885
   Web of Science ®Google Scholar
• Cruz, C. C., Gómez-Mejia, L. R., & Becerra, M. (2010). Perceptions of benevolence and the design of agency contracts: CEO-TMT relationships in family firms. Academy of Management Journal, 53(1), 69–89. doi:10.5465/amj.2010.48036975
   Web of Science ®Google Scholar
• Dai, Y. D., Zhuang, W. L., & Huan, T. C. (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement. Tourism Management, 70, 69–77. doi:10.1016/j.tourman.2018.07.014
   Web of Science ®Google Scholar
• Dashper, K. (2020). Mentoring for gender equality: Supporting female leaders in the hospitality industry. International Journal of Hospitality Management, 88, 102397. doi:10.1016/j.ijhm.2019.102397
   Web of Science ®Google Scholar
• Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 27(3), 453–472. doi:10.1108/IJCHM-12-2013-0538
   Web of Science ®Google Scholar
• Delany, C., Miller, K., El-Ansary, D., Remedios, L., Hosseini, A., & McLeod, S. (2015). Replacing stressful challenges with positive coping strategies: A resilience program for clinical placement learning. Advances in Health Sciences Education: Theory and Practice, 20(5), 1303–1324. doi:10.1007/s10459-015-9603-3
   PubMed Web of Science ®Google Scholar
• Diéguez-Soto, J., Garrido-Moreno, A., & Manzaneque, M. (2018). Unravelling the link between process innovation inputs and outputs: The moderating role of family management. Journal of Family Business Strategy, 9(2), 114–127. doi:10.1016/j.jfbs.2017.11.007
   Web of Science ®Google Scholar
• Eby, L. T., Allen, T. D., Conley, K. M., Williamson, R. L., Henderson, T. G., & Mancini, V. S. (2019). Mindfulness-based training interventions for employees: A qualitative review of the literature. Human Resource Management Review, 29(2), 156–178. doi:10.1016/j.hrmr.2017.03.004
   Web of Science ®Google Scholar
• Fan, L., & Babiarz, P. (2019). The determinants of subjective financial satisfaction and the moderating roles of gender and marital status. Family and Consumer Sciences Research Journal, 47(3), 237–259. doi:10.1111/fcsr.12297
   Web of Science ®Google Scholar
• Fiksenbaum, L. M. (2014). Supportive work–family environments: Implications for work–family conflict and well-being. The International Journal of Human Resource Management, 25(5), 653–672. doi:10.1080/09585192.2013.796314
   Web of Science ®Google Scholar
• Flynn, P. J., Bliese, P. D., Korsgaard, M. A., & Cannon, C. (2021). Tracking the process of resilience: How emotional stability and experience influence exhaustion and commitment trajectories. Group & Organization Management, 46(4), 692–736. doi:10.1177/10596011211027676
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.1177/002224378101800104
   Web of Science ®Google Scholar
• Galatzer-Levy, I. R., Huang, S. H., & Bonanno, G. A. (2018). Trajectories of resilience and dysfunction following potential trauma: A review and statistical evaluation. Clinical Psychology Review, 63, 41–55. doi:10.1016/j.cpr.2018.05.008
   PubMed Web of Science ®Google Scholar
• Galletta, M., Portoghese, I., Melis, P., Gonzalez, C. I. A., Finco, G., D’Aloja, E., … Campagna, M. (2019). The role of collective affective commitment in the relationship between work–family conflict and emotional exhaustion among nurses: A multilevel modeling approach. BMC Nursing, 18(1), 5. doi:10.1186/s12912-019-0329-z
   PubMedGoogle Scholar
• Gamor, E., Amissah, E. F., & Boakye, K. A. A. (2014). Work–family conflict among hotel employees in Sekondi-Takoradi Metropolis, Ghana. Tourism Management Perspectives, 12, 1–8. doi:10.1016/j.tmp.2014.06.001
   Google Scholar
• Gamor, E., Amissah, E. F., Amissah, A., & Nartey, E. (2018). Factors of work-family conflict in the hospitality industry in Ghana. Journal of Human Resources in Hospitality & Tourism, 17(4), 482–501. doi:10.1080/15332845.2017.1328263
   Google Scholar
• García-Izquierdo, M., Ríos-Risquez, M. I., Carrillo-García, C., & Sabuco-Tebar, E. D. L. Á. (2018). The moderating role of resilience in the relationship between academic burnout and the perception of psychological health in nursing students. Educational Psychology, 38(8), 1068–1079. doi:10.1080/01443410.2017.1383073
   Web of Science ®Google Scholar
• Ghosh, S. (2022). Female entrepreneurs in the hospitality industry: A panel causality analysis of EU countries. Arthaniti: Journal of Economic Theory and Practice, 21(1), 93–116. doi:10.1177/0976747920942486
   Google Scholar
• Gold, J. R., Burridge, C. P., & Turner, T. F. (2001). A modified stepping-stone model of population structure in red drum, Sciaenops ocellatus (Sciaenidae), from the northern Gulf of Mexico. Genetica, 111(1–3), 305–317. doi:10.1023/a:1013705230346
   PubMed Web of Science ®Google Scholar
• Gómez-Mejía, L. R., Haynes, K. T., Núñez-Nickel, M., Jacobson, K. J., & Moyano-Fuentes, J. (2007). Socioemotional wealth and business risks in family-controlled firms: Evidence from Spanish olive oil mills. Administrative Science Quarterly, 52(1), 106–137. doi:10.2189/asqu.52.1.106
   Web of Science ®Google Scholar
• Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources model applied to work–family conflict and strain. Journal of Vocational Behavior, 54(2), 350–370. doi:10.1006/jvbe.1998.1666
   Web of Science ®Google Scholar
• Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. The Academy of Management Review, 10(1), 76–88. doi:10.2307/258214
   Web of Science ®Google Scholar
• Hair, J. F., Jr, Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107–123. doi:10.1504/IJMDA.2017.087624
   Google Scholar
• Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. doi:10.2753/MTP1069-6679190202
   Google Scholar
• Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. doi:10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Haslam, D., Filus, A., Morawska, A., Sanders, M. R., & Fletcher, R. (2015). The work–family conflict scale: Development and initial validation of a self-report measure of work–family conflict for use with parents. Child Psychiatry and Human Development, 46(3), 346–357. doi:10.1007/s10578-014-0476-0
   PubMedGoogle Scholar
• Hecker, L. L. (2014). Ethical, legal, and professional issues in marriage and family therapy. In An introduction to marriage and family therapy (pp. 505–545). London: Routledge.
   Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing (pp. 277–319). United Kingdom: Emerald Group Publishing Limited.
   Google Scholar
• Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44(3), 513–524. doi:10.1037/0003-066x.44.3.513
   PubMed Web of Science ®Google Scholar
• Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of ­resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103–128. doi:10.1146/annurev-orgpsych-032117-104640
   Google Scholar
• Hoekx, L., Lambrechts, F., Vandekerkhof, P., Voordeckers, W., & Frank, H. (2023). The influence of familiness on decision-making quality in top management teams: The role of emotional dissonance and perceived team support. Journal of Family Business Strategy, 14(2), 100538. doi:10.1016/j.jfbs.2022.100538
   Google Scholar
• Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424–453.
   Web of Science ®Google Scholar
• Hu, T., Zhang, D., & Wang, J. (2015). A meta-analysis of the trait resilience and mental health. Personality and Individual Differences, 76, 18–27. doi:10.1016/j.paid.2014.11.039
   Web of Science ®Google Scholar
• Huang, J. (2015). Hardiness, perceived employability, and career decision self-efficacy among Taiwanese college students. Journal of Career Development, 42(4), 311–324. doi:10.1177/0894845314562960
   Web of Science ®Google Scholar
• Hwang, J., Kim, S. S., & Hyun, S. S. (2013). The role of server–patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service ­restaurants: The moderating roles of marital status and educational level. International Journal of Hospitality Management, 33, 64–75. doi:10.1016/j.ijhm.2013.01.006
   Web of Science ®Google Scholar
• Jiang, H., Jiang, X., Sun, P., & Li, X. (2019). Coping with workplace ostracism: The roles of emotional exhaustion and resilience in deviant behavior. Management Decision, 59(2), 358–371. doi:10.1108/MD-06-2019-0848
   Google Scholar
• Julian, M., Le, H. N., Coussons-Read, M., Hobel, C. J., & Schetter, C. D. (2021). The moderating role of resilience resources in the association between stressful life events and symptoms of postpartum depression. Journal of Affective Disorders, 293, 261–267. doi:10.1016/j.jad.2021.05.082
   PubMed Web of Science ®Google Scholar
• Kabeer, N. (2005). Gender equality and women’s empowerment: A critical analysis of the third millennium development goal 1. Gender & Development, 13(1), 13–24. doi:10.1080/13552070512331332273
   Google Scholar
• Kaya, B., & Karatepe, O. M. (2020). Attitudinal and behavioral outcomes of work-life balance among hotel employees: The mediating role of psychological contract breach. Journal of Hospitality and Tourism Management, 42, 199–209. doi:10.1016/j.jhtm.2020.01.003
   Web of Science ®Google Scholar
• Kilpatrick, E., Keeney, S., & McCauley, C. O. (2017). Tokenistic or genuinely effective? Exploring the views of voluntary sector staff regarding the emerging peer support worker role in mental health. Journal of Psychiatric and Mental Health Nursing, 24(7), 503–512. doi:10.1111/jpm.12391
   PubMed Web of Science ®Google Scholar
• Kim, M. S., Ma, E., & Wang, L. (2023). Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry. International Journal of Hospitality Management, 108, 103356. doi:10.1016/j.ijhm.2022.103356
   Google Scholar
• Kimura, T., Bande, B., & Fernández-Ferrín, P. (2018). Work overload and intimidation: The moderating role of resilience. European Management Journal, 36(6), 736–745. doi:10.1016/j.emj.2018.03.002
   Web of Science ®Google Scholar
• Kirk-Brown, A., & Van Dijk, P. (2016). An examination of the role of psychological safety in the relationship between job resources, affective commitment and turnover intentions of Australian employees with chronic illness. The International Journal of Human Resource Management, 27(14), 1626–1641. doi:10.1080/09585192.2015.1053964
   Web of Science ®Google Scholar
• Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment ­approach. International Journal of e-Collaboration, 11(4), 1–10. doi:10.4018/ijec.2015100101
   Web of Science ®Google Scholar
• Kotey, B., & Sharma, B. (2016). Predictors of flexible working arrangement provision in small and medium enterprises (SMEs). The International Journal of Human Resource Management, 27(22), 2753–2770. doi:10.1080/09585192.2015.1102160
   Web of Science ®Google Scholar
• Kotlar, J., & De Massis, A. (2013). Goal setting in family firms: Goal diversity, social interactions, and collective commitment to family–centered goals. Entrepreneurship Theory and Practice, 37(6), 1263–1288. doi:10.1111/etap.12065
   Web of Science ®Google Scholar
• Krys, K., Świdrak, J., Kwiatkowska, A., Kosakowska-Berezecka, N., & Vedøy, G. (2018). The role of organizational and spouse support in solving work-life conflict among migrants. International Journal of Stress Management, 25(S1), 1–6. doi:10.1037/str0000070
   Web of Science ®Google Scholar
• Kuntz, J. C., Näswall, K., & Malinen, S. (2016). Resilient employees in resilient organizations: Flourishing beyond adversity. Industrial and Organizational Psychology, 9(2), 456–462. doi:10.1017/iop.2016.39
   Web of Science ®Google Scholar
• Li, Y., Xie, W., & Huo, L. A. (2020). How can work addiction buffer the influence of work intensification on workplace well-being? The mediating role of job crafting. International Journal of Environmental Research and Public Health, 17(13), 4658. doi:10.3390/ijerph17134658
   PubMedGoogle Scholar
• Lucier‐Greer, M., Frye‐Cox, N., Reed‐Fitzke, K., Ferraro, A. J., & Mancini, J. A. (2022). Military‐related stress, self‐efficacy, and anxiety: Investigating the role of marital quality in military couples. Family Process, 62(3), 1253–1271. doi:10.1111/famp.12833
   PubMedGoogle Scholar
• Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541–572. doi:10.1111/j.1744-6570.2007.00083.x
   Web of Science ®Google Scholar
• Ma, E., Wu, L., Yang, W., & Xu, S. T. (2021). Hotel work-family support policies and employees’ needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience. Tourism Management, 83, 104216. doi:10.1016/j.tourman.2020.104216
   Google Scholar
• Mansour, S., & Tremblay, D. G. (2018). Work–family conflict/family–work conflict, job stress, burnout and intention to leave in the hotel industry in Quebec (Canada): Moderating role of need for family friendly practices as “resource passageways”. The International Journal of Human Resource Management, 29(16), 2399–2430. doi:10.1080/09585192.2016.1239216
   Web of Science ®Google Scholar
• Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. doi:10.1002/job.4030020205
   Web of Science ®Google Scholar
• Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422. doi:10.1146/annurev.psych.52.1.397
   PubMed Web of Science ®Google Scholar
• Masten, A. S., & Reed, M. (2002). Resilience in development. In C. R. Snyder & S. J. Lopez (Eds.), Handbook of positive psychology (pp. 74–88). London, UK: Oxford University Press.
   Google Scholar
• McDermid, F., Peters, K., Daly, J., & Jackson, D. (2016). Developing resilience: Stories from novice nurse academics. Nurse Education Today, 38, 29–35. doi:10.1016/j.nedt.2016.01.002
   PubMed Web of Science ®Google Scholar
• Meacham, H., Tham, T. L., Holland, P., Bartram, T., & Halvorsen, B. (2023). The role of high-involvement work practices, supervisor support and employee resilience in supporting the emotional labour of front-line nurses. The International Journal of Human Resource Management, 34(4), 745–767. doi:10.1080/09585192.2022.2133968
   Web of Science ®Google Scholar
• Meijman, T. F., & Mulder, G. (2013). Psychological aspects of workload. In P. J. D. Drenth, H. Thierry, & C. J. de Wolff (Eds.), Handbook of work and organizational psychology, Vol. 2, Work psychology (2nd ed., pp. 5–33). Hove, UK: Psychology Press
   Google Scholar
• Morkevičiūtė, M., & Endriulaitienė, A. (2023). Motivational background of work addiction: The role of perceived demanding organizational conditions. Baltic Journal of Management, 18(2), 190–206. doi:10.1108/BJM-02-2022-0051
   Google Scholar
• Myers, K. K., Gailliard, B. M., & Putnam, L. L. (2013). Reconsidering the concept of workplace flexibility: Is adaptability a better solution? Annals of the International Communication Association, 36(1), 195–230. doi:10.1080/23808985.2013.11679132
   Google Scholar
• Näswall, K., Malinen, S., Kuntz, J., & Hodliffe, M. (2019). Employee resilience: Development and validation of a measure. Journal of Managerial Psychology, 34(5), 353–367. doi:10.1108/JMP-02-2018-0102
   Web of Science ®Google Scholar
• Nohe, C., Meier, L. L., Sonntag, K., & Michel, A. (2015). The chicken or the egg? A meta-analysis of panel studies of the relationship between work–family conflict and strain. The Journal of Applied Psychology, 100(2), 522–536. doi:10.1037/a0038012
   PubMed Web of Science ®Google Scholar
• Pocinho, M., Garcês, S., & De Jesus, S. N. (2021). Wellbeing and resilience in tourism: A systematic literature review during COVID-19. Frontiers in Psychology, 12, 748947. doi:10.3389/fpsyg.2021.748947
   PubMed Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioural research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Rabiul, M. K., Promsivapallop, P., Al Karim, R., Islam, M. A., & Patwary, A. K. (2022). Fostering quality customer service during Covid-19: The role of managers’ oral language, employee work engagement, and employee resilience. Journal of Hospitality and Tourism Management, 53, 50–60. doi:10.1016/j.jhtm.2022.09.002
   Google Scholar
• Rahman, M. M., Ali, N. A., Jantan, A. H., Mansor, Z. D., & Rahaman, M. S. (2020). Work to family, family to work conflicts and work family balance as predictors of job satisfaction of Malaysian academic community. Journal of Enterprising Communities: People and Places in the Global Economy, 14(4), 621–642. doi:10.1108/JEC-05-2020-0098
   Google Scholar
• Ramírez, Y., Dieguez-Soto, J., & Manzaneque, M. (2021). How does intellectual capital efficiency affect firm performance? The moderating role of family management. International Journal of Productivity and Performance Management, 70(2), 297–324. doi:10.1108/IJPPM-03-2019-0119
   Google Scholar
• Ribeiro, N., Gomes, D., Oliveira, A. R., & Dias Semedo, A. S. (2023). The impact of the work-family conflict on employee engagement, performance, and turnover intention. International Journal of Organizational Analysis, 31(2), 533–549. doi:10.1108/IJOA-02-2021-2646
   Web of Science ®Google Scholar
• Rook, J. W., & Zijlstra, F. R. (2020). The contribution of various types of activities to recovery. In Work and rest: A topic for work and organizational psychology (pp. 218–240). New Jersey: Psychology Press.
   Google Scholar
• Ruderman, M. N., Ohlott, P. J., Panzer, K., & King, S. N. (2002). Benefits of multiple roles for managerial women. Academy of Management Journal, 45(2), 369–386. doi:10.2307/3069352
   Web of Science ®Google Scholar
• Ryan, A. M., & Briggs, C. Q. (2019). Improving work-life policy and practice with an intersectionality lens. Equality, Diversity and Inclusion: An International Journal, 39(5), 533–547. doi:10.1108/EDI-01-2019-0049
   Google Scholar
• Sarwar, A., Naseer, S., & Zhong, J. Y. (2020). Effects of bullying on job insecurity and deviant behaviors in nurses: Roles of resilience and support. Journal of Nursing Management, 28(2), 267–276. doi:10.1111/jonm.12917
   PubMed Web of Science ®Google Scholar
• Segovia-Pérez, M., Figueroa-Domecq, C., Fuentes-Moraleda, L., & Muñoz-Mazón, A. (2019). Incorporating a gender approach in the hospitality industry: Female executives’ perceptions. International Journal of Hospitality Management, 76, 184–193. doi:10.1016/j.ijhm.2018.05.008
   Web of Science ®Google Scholar
• Selcuk, E., Zayas, V., & Hazan, C. (2010). Beyond satisfaction: The role of attachment in marital functioning. Journal of Family Theory & Review, 2(4), 258–279. doi:10.1111/j.1756-2589.2010.00061.x
   Google Scholar
• Sharma, J., Dhar, R. L., & Tyagi, A. (2016). Stress as a mediator between work–family conflict and psychological health among the nursing staff: Moderating role of emotional intelligence. Applied Nursing Research: ANR, 30, 268–275. doi:10.1016/j.apnr.2015.01.010
   PubMedGoogle Scholar
• Shmueli, G., & Koppius, O. R. (2011). Predictive analytics in information systems research. MIS Quarterly, 35(3), 553–572. doi:10.2307/23042796
   Web of Science ®Google Scholar
• Simons, J. C., & Buitendach, J. H. (2013). Psychological capital, work engagement and organisational commitment amongst call centre employees in South Africa. SA Journal of Industrial Psychology, 39(2), 1–12. doi:10.4102/sajip.v39i2.1071
   Google Scholar
• Teo, T., Lee, C. B., & Chai, C. S. (2008). Understanding pre‐service teachers’ computer attitudes: Applying and extending the technology acceptance model. Journal of Computer Assisted Learning, 24(2), 128–143. doi:10.1111/j.1365-2729.2007.00247.x
   Web of Science ®Google Scholar
• Tonkin, K., Malinen, S., Näswall, K., & Kuntz, J. C. (2018). Building employee resilience through wellbeing in organizations. Human Resource Development Quarterly, 29(2), 107–124. doi:10.1002/hrdq.21306
   Web of Science ®Google Scholar
• Uddin, L. Q. (2021). Cognitive and behavioural flexibility: Neural mechanisms and clinical considerations. Nature Reviews. Neuroscience, 22(3), 167–179. doi:10.1038/s41583-021-00428-w
   PubMed Web of Science ®Google Scholar
• Ugwu, F. O., Ugwu, L. E., Nwali, A. C., Onyishi, I. E., & Okafor, C. O. (2023). Cost of high workload on work–life balance: A moderated mediation model. Technology Analysis & Strategic Management, 1–15. doi:10.1080/09537325.2023.2209202
   Google Scholar
• Uysal Irak, D., Kalkışım, K., & Yıldırım, M. (2020). Emotional support makes the difference: Work-family conflict and employment related guilt among employed mothers. Sex Roles, 82(1–2), 53–65. doi:10.1007/s11199-019-01035-x
   Web of Science ®Google Scholar
• Wang, H., Zhou, X., Jia, X., Song, C., Luo, X., Zhang, H., … Ye, J. (2021). Emotional exhaustion in front-line healthcare workers during the COVID-19 pandemic in Wuhan, China: The effects of time pressure, social sharing and cognitive appraisal. BMC Public Health, 21(1), 829. doi:10.1186/s12889-021-10891-w
   PubMed Web of Science ®Google Scholar
• Wang, Y., Liu, L., Wang, J., & Wang, L. (2012). Work‐family conflict and burnout among Chinese doctors: The mediating role of psychological capital. Journal of Occupational Health, 54(3), 232–240. doi:10.1539/joh.11-0243-oa
   PubMed Web of Science ®Google Scholar
• Wang, Z., Qiu, X., Jin, Y., & Zhang, X. (2021). How work–family conflict and work–family facilitation affect employee innovation: A moderated mediation model of emotions and work flexibility. Frontiers in Psychology, 12, 796201. doi:10.3389/fpsyg.2021.796201
   PubMedGoogle Scholar
• Yaakobi, E. (2018). Different types of efficacy–what best predicts behavior. Journal of Psychology & Clinical Psychiatry, 9(4), 381. doi:10.15406/jpcpy.2018.09.00555
   Google Scholar
• Yan, Z., Bai, N., Mansor, Z. D., & Choo, W. C. (2022). Effects of psychological capital and person-job fit on hospitality employees’ work-family conflict, family-work conflict and job performance: The moderating role of marital status. Frontiers in Psychology, 13, 868971. doi:10.3389/fpsyg.2022.868971
   PubMedGoogle Scholar
• Yang, Y., & Peng, M. (2018). Impacts of work–family conflict on female hospitality ­employees’ job outcomes. Journal of China Tourism Research, 14(4), 428–444. doi:10.1080/19388160.2018.1484834
   Web of Science ®Google Scholar
• Yavas, U., Babakus, E., & Karatepe, O. M. (2008). Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter? International Journal of Service Industry Management, 19(1), 7–31. doi:10.1108/09564230810855699
   Google Scholar
• Yorulmaz, M., & Sevinc, F. (2021). Supervisor support and turnover intentions of yacht captains: The role of work–family conflict and psychological resilience during the COVID-19 pandemic. International Journal of Contemporary Hospitality Management, 33(5), 1554–1570. doi:10.1108/IJCHM-07-2020-0788
   Google Scholar
• Yragui, N. L., Demsky, C. A., Hammer, L. B., Van Dyck, S., & Neradilek, M. B. (2017). Linking workplace aggression to employee well-being and work: The moderating role of family-supportive supervisor behaviors (FSSB). Journal of Business and Psychology, 32(2), 179–196. doi:10.1007/s10869-016-9443-z
   PubMed Web of Science ®Google Scholar
• Yustina, A. I., & Valerina, T. (2018). Does work-family conflict affect the auditor’s performance?: Examining the mediating roles of emotional exhaustion and job satisfaction. Gadjah Mada International Journal of Business, 20(1), 89–111.
   Google Scholar
• Zanatta, F., Maffoni, M., & Giardini, A. (2020). Resilience in palliative healthcare professionals: A systematic review. Supportive Care in Cancer: Official Journal of the Multinational Association of Supportive Care in Cancer, 28(3), 971–978. doi:10.1007/s00520-019-05194-1
   PubMed Web of Science ®Google Scholar
• Zhang, J., Li, Y., Zhang, Y., Zhang, H., & Tang, J. (2023). The effects of perceived overqualification on spouse undermining and support. Journal of Managerial Psychology, 38(5), 352–372. doi:10.1108/JMP-05-2022-0249
   Google Scholar
• Zhao, X. R., Ghiselli, R., Law, R., & Ma, J. (2016). Motivating frontline employees: Role of job characteristics in work and life satisfaction. Journal of Hospitality and Tourism Management, 27, 27–38. doi:10.1016/j.jhtm.2016.01.010
   Web of Science ®Google Scholar