Figures & data
PRISMA FLOW chart depicting the selection process of articles. The process includes identification (CINAHL n = 347; Pubmed n = 356; Academic Search Elite n = 76), screening (n = 683), and inclusion (n = 45) of found articles. A total of 548 articles were excluded based on title and abstract screening, and 93 articles were excluded against the inclusion criteria.
World map showing the country-specific distribution of articles included in the review. The table below lists the countries with frequencies and percentages: Canada (11, 24.4%), Sweden (9, 20%), Germany (5, 11.1%), and others.
Treemap chart showing the frequency of codes given in the included literature based on device and service satisfaction items from QUEST 2.0. "Easy to use" is the largest category with 28 codes, followed by "Comfort" with 20 codes, and "Safety" with 14 codes. Other categories include "Effectiveness" (11), "Dimensions" (10), "Professional services" (9), "Adjustments" (8), "Weight" (8), "Follow-up services" (6), "Repairs & servicing" (5), "Service delivery" (4), and "Durability" (3).