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Research Article

‘Life would have been harder, harder and more in chaos, if there wasn’t internet’: digital inclusion among newly arrived refugees in Australia during the COVID-19 pandemic

, , ORCID Icon, ORCID Icon &
Received 08 Jan 2024, Accepted 16 Apr 2024, Published online: 07 Jun 2024

Figures & data

Table 1. Survey demographics.

Table 2. Do you or any member of your household have access to the internet at home, whether through a computer, mobile phone or other device?

Table 3. Average number of devices used by the household to access the internet, by type (* not asked in 2021 survey).

Table 4. Reasons for accessing the internet in the past three months.

Table 5. When you use the internet, how well are you able to … ?

Figure 1. When you use the internet, how well are you able to access welfare and social services … ? (number of respondents by gender and age bands).

Figure 1. When you use the internet, how well are you able to access welfare and social services … ? (number of respondents by gender and age bands).

Table 6. If you had to would you know how to find and get help through the internet or mobile apps for services you need (e.g. MyGov, TAFE, Medicare)? (by gender).

Table 7. Women’s online/internet difficulties accessing government services by age (2021 survey).

Figure 2. On average, how often do you speak on the phone or video with friends? (by gender, 2021 survey).

Figure 2. On average, how often do you speak on the phone or video with friends? (by gender, 2021 survey).

Figure 3. On average, how often do you use social media with friends? (by gender, 2021 survey).

Figure 3. On average, how often do you use social media with friends? (by gender, 2021 survey).

Figure 4. On average, how often do you exchange text messages or instant messages with friends? (by gender, 2021 Survey).

Figure 4. On average, how often do you exchange text messages or instant messages with friends? (by gender, 2021 Survey).

Table 8. On average, how often do you … with family members or friends? (2021 Survey).

Supplemental material

Digital Inclusion _Addressing Reviewer Comments.docx

Download MS Word (23.6 KB)