186
Views
0
CrossRef citations to date
0
Altmetric
Research Article

‘Life would have been harder, harder and more in chaos, if there wasn’t internet’: digital inclusion among newly arrived refugees in Australia during the COVID-19 pandemic

, , ORCID Icon, ORCID Icon &
Received 08 Jan 2024, Accepted 16 Apr 2024, Published online: 07 Jun 2024

References

  • Abujarour, S. (2018). Digital integration: The role of ICT in social inclusion of refugees in Germany. Retrieved from https://www.researchgate.net/publication/329423548_Digital_Integration_The_Role_of_ICT_in_Social_Inclusion_of_Refugees_in_Germany/link/5c07cdf2a6fdcc494fda766b/download
  • AbuJarour, S., & Krasnova, H. (2017). Understanding the role of ICTs in promoting social inclusion: The case of Syrian refugees in Germany. In Proceedings of the 25th European Conference on Information Systems (pp. 1792–1806). Guimarães, Portugal: AIS Electronic Library.
  • AbuJarour, S., & Krasnova, H. (2018, August). E-Learning as a means of social inclusion: The case of Syrian refugees in Germany. AMCIS 2018 Proceedings. Retrieved from https://aisel.aisnet.org/amcis2018/Education/Presentations/28
  • AbuJarour, S., Krasnova, H., & Hoffmeier, F. (2018, November). ICT as an enabler: Understanding the role of online communication in the social inclusion of syrian refugees in Germany. Research Papers. Retrieved from https://aisel.aisnet.org/ecis2018_rp/27
  • AbuJarour, S., Wiesche, M., Andrade, A., Fedorowicz, J., Krasnova, H., Olbrich, S., … Venkatesh, V. (2019). ICT-Enabled refugee integration: A research agenda. Communications of the Association for Information Systems, 44(June), 874–890. doi:10.17705/1CAIS.04440
  • Ager, A., & Strang, A. (2008). Understanding integration: A conceptual framework. Journal of Refugee Studies, 21(2), 166–191. doi:10.1093/jrs/fen016
  • Alam, K., & Imran, S. (2015). The digital divide and social inclusion among refugee migrants: A case in regional Australia. Information Technology & People, 28(2), 344–365. doi:10.1108/ITP-04-2014-0083
  • Alencar, A. (2020). Mobile communication and refugees: An analytical review of academic literature. Sociology Compass, 14(8), e12802. m. doi:10.1111/soc4.12802
  • Almohamed, A., & Vyas, D. (2019). Rebuilding social capital in refugees and asylum seekers. ACM Transactions on Computer-Human Interaction, 26(6), :41:1–:41:30. doi:10.1145/3364996
  • Almohamed, A., Vyas, D., & Zhang, J. (2017). Rebuilding social capital: Engaging newly arrived refugees in participatory design. In Proceedings of the 29th Australian Conference on Computer-Human Interaction, 59–67. OZCHI ’17. New York, NY, USA: Association for Computing Machinery.
  • Andrade, A. D., & Doolin, B. (2016). Information and communication technology and the social inclusion of refugees. MIS Quarterly, 40(2), 405–416. doi:10.25300/MISQ/2016/40.2.06
  • Australian Bureau of Statistics. (2018). Household use of information technology. Australian Bureau of Statistics. Retrieved from https://www.abs.gov.au/statistics/industry/technology-and-innovation/household-use-information-technology/latest-release
  • Bacishoga, K. B., Hooper, V. A., & Johnston, K. A. (2016). The role of mobile phones in the development of social capital among refugees in South Africa. The Electronic Journal of Information Systems in Developing Countries, 72(1), 1–21. doi:10.1002/j.1681-4835.2016.tb00519.x
  • Beretta, P., Abdi, E., & Bruce, C. (2018). Immigrants’ information experiences: An informed social inclusion framework. Journal of the Australian Library and Information Association, 67(4), 373–393. doi:10.1080/24750158.2018.1531677
  • Bletscher, C. (2020). Communication technology and social integration: Access and use of communication technologies among floridian resettled refugees. Journal of International Migration and Integration, 21(2), 431–451. doi:10.1007/s12134-019-00661-4
  • Borkert, M., Cingolani, P., & Premazzi, V. (2009). Study on ‘the state of the art of research in the EU on the uptake and use of ICT by immigrants and ethnic minorities (IEM)’, IMISCOE working paper No. 27, International and European Forum on Migration Research. Retrieved from https://ec.europa.eu/migrant-integration/library-document/study-state-art-research-eu-uptake-and-use-ict-immigrants-and-ethnic-minorities_en
  • Caidi, N., & Allard, D. (2005). Social inclusion of newcomers to Canada: An information problem? Library & Information Sciences Research, 27(3), 302–324. doi:10.1016/j.lisr.2005.04.003
  • Colucci, E., Smidt, H., Devaux, A., Vrasidas, C., Safarjalani, M., & Castaño Muñoz, J., (2017). Free digital learning opportunities for migrants and refugees: An analysis of Current initiatives and recommendations for their further use ( EUR 28559 EN). Luxembourg: Publications Office of the European Union. Retrieved from https://data.europa.eu/doi/10.2760/684414.
  • Culos, I., McMahon, T., Khorana, S., Robertson, S., Baganz, E., Magee, L., and Agha, Y. (2022). Foundations for belonging: Family separation and reunion during the pandemic. Sydney: Settlement Services International and Western Sydney University. https://www.ssi.org.au/images/FFB_Family_during_pandemic_final_screen.pdf
  • Culos, I., McMahon, T., Robertson, S., Baganz, E., & Magee, L. (2021). Foundations for belonging: Women and digital inclusion. Sydney: Settlement Services International and Western Sydney University. https://apo.org.au/node/313991
  • Culos, I., Rajwani, H., McMahon, T., & Robertson, S. (2020). Foundations for belonging: A snapshot of newly arrived refugees. Sydney: Settlement Services International and Western Sydney University. Retrieved from https://www.ssi.org.au/images/Signature_Foundations_Report_withlink.pdf
  • Department of Home Affairs. (2022). Humanitarian settlement program. Canberra: Commonwealth of Australia.
  • Department of Home Affairs. (2023a). The refugee and humanitarian entrant settlement and integration outcomes framework. Canberra: Commonwealth of Australia, 2023.
  • Department of Home Affairs. (2023b). Settlement engagement and transition support. Canberra: Commonwealth of Australia.
  • Department of Social Services. (2023). Building a new life in Australia. Canberra: Commonwealth of Australia.
  • Deursen, A., & van Dijk, J. (2015). Toward a multifaceted model of internet access for understanding digital divides: An empirical investigation. The Information Society, 31(5), 379–391. doi:10.1080/01972243.2015.1069770
  • Emmer, M., Kunst, M., & Richter, C. (2020). Information seeking and communication during forced migration: An empirical analysis of refugees’ digital media use and its effects on their perceptions of Germany as their target country. Global Media and Communication, 16(2), 167–186. doi:10.1177/1742766520921905
  • Felton, E. (2012). Migrants’ use of the Internet in Re-settlement ( Unpublished manuscript). Queensland University of Technology, Brisbane, Australia. Retrieved from https://eprints.qut.edu.au/216412/1/Migrants_use_of_the_Internet_v31.pdf
  • Gapsiso, N., & Jibrin, R. (2019). Information and Communication Technology, migration and social inclusion. Journal of Resources & Economic Development, 2(3), 100–109.
  • Goodall, K., Ward, P., & Newman, L. (2010). Use of information and communication technology to provide health information: What do older migrants know, and what do they need to know? Quality in Primary Care, 18(1), 27–32.
  • Kennan, M. A., Lloyd, A., Qayyum, A., & Thompson, K. (2011). Settling in: The relationship between information and social inclusion. Australian Academic & Research Libraries, 42(3), 191–210. doi:10.1080/00048623.2011.10722232
  • Kenny, E. (2017). Settlement in the digital age: Digital inclusion and newly arrived young people from refugee and migrant backgrounds. Carlton: Centre for Multicultural Youth (CMY). Retrieved from https://www.cmy.net.au/wp-content/uploads/2020/03/Settlement-in-the-digital-age_Jan2017.pdf
  • Khoir, S., Du, J., & Koronios, A. (2014, March). Study of Asian immigrants’ information behaviour in South Australia: Preliminary results. In iConference 2014 Proceedings (pp. 682–689). Berlin, Germany: iSchools.
  • Leung, L. (2010). Telecommunications across borders: Refugees’ technology use during displacement. Telecommunications Journal of Australia, 60(4).58.1–.58.13. doi:10.2104/tja10058
  • Leung, L. (2018). Technologies of refuge and displacement: Rethinking digital divides. Lanham, MD: Lexington Books.
  • Leung, L. (2020). Digital Divides. In K. Smets, K. Leurs, M. Georgiou, S. Witteborn, & R. Gajjala (Eds.), The SAGE handbook of media and migration (pp. 79–84). London: SAGE Publications.
  • Leurs, K. (2016). Digital divides in the era of widespread internet access: Migrant youth negotiating hierarchies in digital culture. In M. Walrave, K. Ponnet, E. Vanderhoven, J. Haers, & B. Segaert (Eds.), Youth 2.0: Social media and adolescence: Connecting, sharing and empowering (pp. 61–78). Cham: Springer.
  • Lloyd, A. (2016). Reflection on: ‘on becoming citizens: Examining social inclusion from an information perspective. Australian Academic & Research Libraries, 47(4), 316–319. doi:10.1080/00048623.2016.1256805
  • Lloyd, A., Kennan, M., Thompson, K., & Qayyum, A. (2013). Connecting with new information landscapes: Information literacy practices of refugees. Journal of Documentation, 69(1), 121–144. doi:10.1108/00220411311295351
  • Lloyd, A., Lipu, S., & Kennan, M. (2016). On becoming citizens: Examining social inclusion from an information perspective. Australian Academic & Research Libraries, 47(4), 304–315. doi:10.1080/00048623.2016.1256806
  • Mancini, T., Imperato, C., Vesco, S., & Rossi, M. (2022). Digital communication at the Time of COVID-19: Relieve the refugees’ psychosocial burden and protect their wellbeing. Journal of Refugee Studies, 35(1), 511–530. doi:10.1093/jrs/feab082
  • Martzoukou, K., & Burnett, S. (2018). Exploring the everyday life information needs and the socio-cultural adaptation barriers of Syrian refugees in Scotland. Journal of Documentation, 74(5), 1104–1132. doi:10.1108/JD-10-2017-0142
  • Massmann, B. (2018). Social integration in an increasingly digital world: How do refugees in the Netherlands think about the opportunities derived from information and communication technologies? ( Bachelor thesis). Retrieved from https://essay.utwente.nl/75812/
  • Merisalo, M., & Jauhiainen, J. (2020). Digital divides among asylum-related migrants: Comparing internet use and smartphone ownership. Tijdschrift voor Economische en Sociale Geografie, 111(5), 689–704. doi:10.1111/tesg.12397
  • Ndofor-Tah, C., Strang, A., Phillimore, J., Morrice, L., Michael, L., Wood, P., & Simmons, J. (2019). Home office indicators of integration framework 2019. London: Home Office.
  • O’Mara, B., Hurriyet, B., & Borland, H. (2010). Sending the right message: ICT access and use for communicating messages of health and wellbeing to CALD communities. Footscray, Australia: Victoria University.
  • Reid, K. (2021). Digital inclusion of refugees resettling to Canada: Opportunities and barriers. Geneva: International Organization for Migration (IOM).
  • Richards, W. (2015). Need to know: Information literacy, refugee resettlement and the return from the state of Exception ( Doctoral dissertation). Retrieved from https://research.usq.edu.au/item/q3131/need-to-know-information-literacy-refugee-resettlement-and-the-return-from-the-state-of-exception
  • Settlement Council of Australia. (2020). Supporting the digital inclusion of new migrants and refugees. Retrieved from https://scoa.org.au/wp-content/uploads/2021/01/Supporting-the-digital-inclusion-of-new-migrants-and-refugees.pdf
  • Shariati, S. (2019). The impact of information and communication technologies on the settlement of Iranian refugees in Australia ( Doctoral dissertation). Retrieved from https://researchportal.murdoch.edu.au/esploro/outputs/doctoral/The-impact-of-Information-and-Communication/991005545318107891
  • Shultz, C., Barrios, A., Krasnikov, A. V., Becker, I., Bennett, A. M., Emile, R., … Sierra, J. (2020). The global refugee crisis: Pathway for a more humanitarian solution. Journal of Macromarketing, 40(1), 128–143. doi:10.1177/0276146719896390
  • Stiller, J., & Trkulja, V. (2018). Assessing digital skills of refugee migrants during job orientation in Germany. In G. Chowdhury, J. McLeod, V. Gillet, & P. Willett (Eds.), Transforming digital worlds (pp. 527–536). Cham: Springer.
  • Thomas, J., Barraket, J., Parkinson, S., Wilson, C., Holcombe-James, I., Kennedy, J., … Brydon, A. (2021). Australian digital inclusion index: 2021. Melbourne, Australia: RMIT, Swinburne University of Technology, and Telstra.
  • Thomas, J., Barraket, J., Wilson, C., Ewing, S., MacDonald, T., Tucker, J., and Rennie, E. (2019). Measuring Australia’s digital divide: The Australian digital Inclusion Index. Melbourne, Australia: RMIT, Swinburne University of Technology, and Telstra. doi:10.25916/5d6478f373869
  • Thomas, J., Barraket, J., Wilson, C. K., Holcombe-James, I., Kennedy, J., Rennie, E., … MacDonald, T. (2020). Measuring Australia’s digital divide: The Australian digital inclusion index 2020. Melbourne, Australia: RMIT, Swinburne University of Technology, and Telstra.