Creating compliance value through informal work procedures

Figures & data

Table 1. Themes and categories

Objective	Theme	Categories
What are the experiences of informal procedures and work processes in the municipality?	Informal procedures in the municipality	Experience with formalised procedures as documented The role of communication Feedback and continuous improvement
Which practice experiences may yield compliance value through informal work procedures?	Conscious and deliberate openness to the role of informal procedures	Recognition of emergent learning Reflective practice The role of communication

Figure 1. The influence of informal work procedures on the development and improvement of work procedures

Figure 2. Factors influencing emergent learning, reflective practice and experience-based theories of change