Figures & data
Figure 1. An online hotel review (Source from tripAdvisor).
Table 1. Notations list
Figure 2. Process of measuring quality by criteria.
Table 2. Some sentimen words in sentiment dictionary
Table 3. Number of Vietnam hotel rated 4 to 5 star in 5 cities
Figure 3. Rapid miner for sentiment sentence classification.
Table 4. List of some sentiment words with scoring
Table 5. Criteria for measuring hotel quality
Table 6. Measuring guest satisfaction in reviews
Figure 4. Satisfaction and dissatisfaction rate of guest for hotel vietnam.
Table 7. Measuring satisfaction—dissatisfaction of guest for Vietnamese hotel
Figure 5. Rate of satisfaction—disatisfaction criteria in reviews.
