https://orcid.org/0000-0002-7844-8943
Figures & data
Figure 1 This image represents how the questions are presented to the patient. Two questions are presented on an NPS scale, first one is for the clinic for the specific diagnosis, and the other one refers to the physician who took care of them. The colored boxes and its description are there to show the reader how the NPS score is calculated. They are not present to the patients. An automatic email will trigger to the physician when either of these questions is rated/scored less than 9.
Figure 2 A flow diagram of the process of the patient visit and them receiving the tablet survey and/or phone survey. This figure shows how in the TM method patients usually wait 2–4 weeks until they get a phone call, email, text, etc. compared to the TBT in which response and feedback are assessed immediately post visit.
