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Patient Related Outcome Measures Volume 11, 2020 - Issue
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Original Research

The Use of the Net Promoter Score (NPS) in an Outpatient Allergy and Pulmonary Clinic: An Innovative Look into Using Tablet-Based Tool vs Traditional Survey Method

Abdullah Alismail1 Department of Cardiopulmonary Sciences, School of Allied Health Professions, Loma Linda University, Loma Linda, CA, USA;2 Department of Medicine, School of Medicine, Loma Linda University, Loma Linda, CA, USAORCID Iconhttps://orcid.org/0000-0002-7844-8943
ORCID Icon,
Brett Schaeffer2 Department of Medicine, School of Medicine, Loma Linda University, Loma Linda, CA, USAORCID Iconhttps://orcid.org/0000-0002-0784-9141
ORCID Icon,
Andrea Oh1 Department of Cardiopulmonary Sciences, School of Allied Health Professions, Loma Linda University, Loma Linda, CA, USA
,
Saba Hamiduzzaman3 Division of Pulmonary, Critical Care, Hyperbaric, Allergy and Sleep Medicine, Loma Linda University Health, Loma Linda, CA, USAORCID Iconhttps://orcid.org/0000-0002-9409-1083
ORCID Icon,
Noha Daher4 Department of Allied Health Studies, School of Allied Health Professions, Loma Linda University, Loma Linda, CA, USAORCID Iconhttps://orcid.org/0000-0002-5429-3297
ORCID Icon,
Hae-Young Song2 Department of Medicine, School of Medicine, Loma Linda University, Loma Linda, CA, USAORCID Iconhttps://orcid.org/0000-0002-9700-9460
ORCID Icon,
Brian Furukawa3 Division of Pulmonary, Critical Care, Hyperbaric, Allergy and Sleep Medicine, Loma Linda University Health, Loma Linda, CA, USA
&
Laren D Tan1 Department of Cardiopulmonary Sciences, School of Allied Health Professions, Loma Linda University, Loma Linda, CA, USA;2 Department of Medicine, School of Medicine, Loma Linda University, Loma Linda, CA, USA;3 Division of Pulmonary, Critical Care, Hyperbaric, Allergy and Sleep Medicine, Loma Linda University Health, Loma Linda, CA, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-1974-1250
ORCID Icon show all
Pages 137-142 | Published online: 19 May 2020

References

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  • HCAHPS: patients’ Perspectives of Care Survey; 2017. Available from: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html. Accessed May 6, 2020.
  • Koladycz R, Fernandez G, Gray K, Marriott H. The Net Promoter Score (NPS) for insight into client experiences in sexual and reproductive health clinics. Glob J Health Sci. 2018;6(3):413–424.
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