The impact of workforce agility on organizational memory

Abstract

Existing literature has generally focused on organizational memory (OM) and workforce agility. Yet, less concentration has been devoted to the impact of workforce agility on OM. This research proposed a model that studies the impact of workforce agility on declarative OM and procedural OM. The model focused on aspects related to proactivity, adaptability, and resiliency. The study targeted the cell phone industry in Jordan. The study sample included 430 individuals involved in managerial and professional knowledge positions in mobile communications companies in Jordan. The article concluded that a proactive workforce has a significant impact on declarative OM and proactivity also improves procedural OM. Consequently, practical implications for managers, and suggested future research are presented.

Keywords:

• organizational memory
• declarative memory
• procedural memory
• workforce agility
• proactivity
• adaptability

Additional information

Notes on contributors

Abeer Hmoud Al-Faouri

About the authors

Abeer Hmoud Al-Faouri is an Assistant Professor of Knowledge Management at the Faculty of Planning and Management, Al-Balqa’ Applied University, Al-Salt, Jordan. Her current research interests focus on integrating knowledge management and human resource management, project management, knowledge management and organizational excellence, and website quality and e-trust. She has published in the International Journal of Knowledge and Learning, International Journal of Engineering & Technology, the International Journal of Communications of the IBIMA, and Jordan International Journal of Business Administration. She is a reviewer for journals and conferences. She has presented more than 18 papers in prestigious and international conferences.

Marwan Mohammed Al-Nsour

Marwan Al-Nsour is a Professor at the Faculty of Planning and Management, Al-Balqa Applied University, Al- Salt, Jordan. He has published several research papers in the field of Management in international journals. He has supervised and examined many Ph.Ds and Masters Theses in the Management area. He is a reviewer for various international journals. His research interests are operations management, quality management, and SME management. Currently, he is the Dean of the Faculty of Planning and Management at Al-Balqa Applied University, Jordan.

Mohammed Mufaddy Al-Kasasbeh

Mohammed M. Al-Kasasbeh is an Associate Professor of Management at the Business Administration Department in Amman Arab University. He has more than 20 published papers. His research interests are business process reengineering, human resource management, e-service quality satisfaction, knowledge management, small business management, and organizational behaviour. He was a Chairman of the Business Management Department, a Director of the Evening Studies Program, and a Dean of Student Affairs at Petra University. He has participated in more than 20 conferences and workshops. He is a reviewer for journals, and conferences, a supervisor of many Masters Theses and Ph.D. dissertations, and a member of the Excellence and Strategy Team at the Police College in Abu Dhabi.