Factors and measures of business process modelling: model building through a multiple case study

Abstract

Business process modelling has gained widespread acceptance as a valuable design and management technique for a variety of purposes. While there has been much research on process modelling techniques and corresponding tools, there has been little empirical research into the success factors of effective process modelling, and the post hoc evaluation of process modelling success. This paper reports on the first attempt to identify process modelling success factors and measures, as empirically evidenced in case studies of nine process modelling projects in three leading Australian organizations.

Keywords:

• business process modelling
• success factors
• success measures
• case study method

Additional information

Notes on contributors

Wasana Bandara

About the authors

Wasana Bandara (nee Wasana Sedera) is a Lecturer at the School of Information Systems, Queensland University of Technology (QUT), Brisbane, Australia. She is currently pursuing Doctoral research on ‘Process Modelling Success Factors and Measures’ at QUT under the supervision of Michael Rosemann and Guy Gable. Her research interests include: Business Process management, IT/IS Education and IT/IS Research Methodologies.

Guy G Gable

Professor Guy Gable Chairs the IT Professional Services Research Program at Queensland University of Technology. His key research interests are: IT Professional Services, IT Research Methods, Enterprise Systems and Measuring Success. His doctorate is from University of Bradford, England, and his MBA from Richard Ivey School of Business, University of Western Ontario. He is Pacific Asia Region Editor for Journal of Strategic Information Systems and for Journal of Global Information Management, and inaugural Editorial Board Member of Journal of the AIS and Information Systems Frontiers.

Michael Rosemann

Professor Michael Rosemann Co-Chairs the Business Process Management Research Program at Queensland University of Technology. His key research interests are: Business Process Management, Process Modelling, Enterprise Systems and Ontologies. His MBA and his doctorate are from the University of Muenster, Germany. Besides more than 120 refereed journal publications, conference publications and book chapters, he has published a number of books on BPM. He is a member of the Editorial Board of six journals.