The use of Total Quality Management (TQM) in libraries and information services in Australia and overseas

Michael Cooper Michael Cooper holds an Honours Science Degree and Diploma in Education from the University of Melbourne. Over a twenty-five year period, he has worked as a secondary teacher and co-ordinator, university tutor, palaeontologist, and museum curator. Aged forty-seven, given his passion for literature and commitment to the role oflibraries in providing for the informational, educational and recreationalneeds of the communities they serve, he returned to full-time study in 1995, successfully completing Monash University's Graduate Diploma in Librarianship and Information Studies. Michael is hoping to continue his career in either an academic or public library.

Abstract

Total Quality Management (TQM) is a management philosophy which is driven by customer needs and a commitment to continual quality improvement. A system which focuses on processes as much as products, key components of its methodology include customer input, staff participation and continual measurement of its success. This essay summarises where TQM has been successfully used in libraries and information services, and includes an outline of its implementation in selected case studies from overseas and Australia.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

The use of Total Quality Management (TQM) in libraries and information services in Australia and overseas

Information for

Open access

Opportunities

Help and information

The use of Total Quality Management (TQM) in libraries and information services in Australia and overseas

Abstract

Reprints and Corporate Permissions

Academic Permissions

Related research

To cite this article:

Download citation

Information for

Open access

Opportunities

Help and information

Keep up to date

Your download is now in progress and you may close this window

Login or register to access this feature