The use of Total Quality Management (TQM) in libraries and information services in Australia and overseas

Bibliography

• Armstrong, B 1991, ‘Introducing Total Quality Management in Telecom's National Resource Centre’, Australian Library Journal, vol 40, n° 4, p349–353.
   Google Scholar
• Armstrong, B 1994, ‘Customer focus: obtaining customer input’, Australian Library Journal, vol 43, n° 2, pl08–117.
   Google Scholar
• Barnard, SB 1993, ‘Implementing Total Quality Management: a model for research libraries’, Journal of Library Administration, vol 18, n° 1–2, p57–70.
   Google Scholar
• Butcher, KS 1993, ‘Total Quality Management: the Oregon State University Library's experience’, Journal of Library Administration, vol 18, n° 1–2, p45–56.
   Google Scholar
• Byrne, A 1995, ‘Best practice at the Northern Territory University’, Australian Academic and Research Libraries, vol 26, n° 1, pl7–24.
   Google Scholar
• Byrne, D 1993, ‘Quality management in library and information services’, The Law Librarian, vol 24, n° 2, p69–74.
   Google Scholar
• Campbell, CA 1994, ‘Continuous quality improvement in the Boeing Technical Libraries’, Bulletin of the American Society for Information Science, vol 20, pl0–14.
   Google Scholar
• Clack, ME 1993, Organisational development and TQM [Total Quality Management]: the Harvard College Library's experience’, Journal of Library Administration, vol 18, n° 1–2, p29–43.
   Google Scholar
• Deming, WE 1985, Out of the crisis, Cambridge, Mass.: MIT Center for Advanced Engineering Study, 1985.
   Google Scholar
• Duffeck, E and Harding, W 1993, ‘Quality management in the military: an overview and a case study’, Special Libraries, vol 84, n° 3, pl37–141.
   Google Scholar
• Fischer, WW and Reel, LB 1992, ‘Total Quality Management (TQM) in a hospital library: identifying service benchmarks (at two Louisville, K Y. hospitals)’, Bulletin of the Medical Library Association, vol 80, n° 4, p347–52.
   Google Scholar
• Fitch, DK Thomason, J, and Wells, EC, 1993, ‘Turning the library upside down: reorganisation using Total Quality Management principles (at Samford University)’, The Journal of Academic Librarianship, vol 19, p294–9.
   Google Scholar
• Gapen, DK, Hampton, Q, and Schmitt, SK 1993, ‘TQM [Total Quality Management]: the director's perspective’, Journal of Library Administration, vol 18, n° 1–2, pl5–28.
   Google Scholar
• Groenewegen, H and Lim, E 1995, ‘TQM and quality assurance at Monash University Library’, Australian Academic and Research Libraries, vol 26, n° 1, p6–16.
   Google Scholar
• Jurow, S and Barnard, SB 1993, ‘Introduction: TQM fundamentals and overview of contents’, Journal of Library Administration, vol 18, n° 1–2, pl–13.
   Google Scholar
• Mackey, T and Mackey, K 1992, ‘Think quality! The Deming approach does work in libraries’, Library Journal, vol 117, n° 9, p57–61.
   Google Scholar
• Manning, HM 1994, ‘Special section: Total Quality Management; not just another flavor of the month!’ Bulletin of the American Society for Information Science, vol 20, p9–19.
   Google Scholar
• Matters, A 1994, ‘A quality product’, New Librarian, vol 1, n°5, p27–30.
   Google Scholar
• Matysek, EE 1993, ‘Total Quality Management in the Defense Fuel Supply Center: issues and observations’, Journal of Library Administration, vol 18, n° 1–2, pl83–90.
   Google Scholar
• McCoy, J 1994, ‘Beyond Jurassic Park: the evolution of management practices’ in Proceedings [of the] 2^nd Australasian Librarians in Emergency Services Workshop 25–29 October 1993 p2–5, Mount Macedon, Vic: Australian Emergency Management Institute.
   Google Scholar
• McDermott, G 1992, ‘The Defence Regional Library for New South Wales: planning for change’ in Information services in changing times: challenges in special librarianship edited by Raymond Price, pll2–121, Blackwood, South Australia: Auslib Press.
   Google Scholar
• Mortensen, H 1995, ‘Quality management at Danish Library Centre (DBC)’, Rotnac Newsletter, 1995(August), n° 1, p8–12.
   Google Scholar
• O'Neil, RM 1994, Total Quality Management in libraries: a sourcebook, Englewood, Colorado: Libraries Unlimited, 1994.
   Google Scholar
• Parker, D 1995, ‘TQS at the Victoria University of Technology’, Australian Academic and Research Libraries, vol 26, n° 1, p25–32.
   Google Scholar
• Peterson, BJ 1994, ‘TQM at 3M: planning with customer and staff input (Total Quality Management)’, Bulletin of the American Society for Information Science, vol 20, pl4–16.
   Google Scholar
• Pryor, W 1995, ‘Here's how problems can FADE away’, in Cite, vol 16, n° 2, p10–11.
   Google Scholar
• Robbins, SP 1994, Management, 4th ed, New Jersey: Prentice Hall, 1994.
   Google Scholar
• Shaughnessy, TW 1993, ‘Benchmarking, Total Quality Management and libraries’, Library Administration & Management, vol 7, p7–12.
   Google Scholar
• Shaughnessy, TW 1995, ‘Total Quality Management: its application in North American research libraries’, Australian Academic and Research Libraries, vol 26, n° l, pl–5.
   Google Scholar
• St Clair, G 1993, ‘Improving quality: organisational benefits of Total Quality Management (experience of Pennsylvania State University)’, College & Research Libraries, vol 54, p370–2.
   Google Scholar
• Stuart, C and Drake, MA 1993, ‘TQM in research libraries (Total Quality Management at Georgia Tech Library)’, Special Libraries, vol 84, pl31–6.
   Google Scholar
• Sullivan, M and Siggins, JA 1993, ‘Total Quality Management initiatives in higher education’, Journal of Library Administration, vol 18, n° 1–2, pl57–69.
   Google Scholar
• Zabel, D and Avery, C 1992, ‘Total Quality Management: a primer’, RQ, vol 32, p206–16.
   Google Scholar