Delivering Community Services in a New World of Volunteering: A Case Study From Sydney, Australia

Abstract

In a challenging contemporary environment of a mixed economy of welfare, volunteers are a resource much-needed for the delivery of critical community-based services. Yet the context is changing as a result of new state/non-profit sector relationships and increased government intervention. Little is known about how these changes impact on the capacity and commitment of volunteers. This article responds to this gap in understanding through a case study of existing volunteers across community services in Sydney, Australia. Findings highlight the critical importance of supportive management, and particularly coordinators who understand volunteers' escalating needs in the new volunteer world.

Keywords:

• older volunteers
• volunteer recruitment
• volunteer retention
• community services
• Australia