Delivering Community Services in a New World of Volunteering: A Case Study From Sydney, Australia

REFERENCES

• Baines , S. , Hardill , I. and Wilson, R. 2011 . Remixing the economy of welfare? Changing roles and relationships between the state and the voluntary and community sector . Social Policy & Society , 10 ( 3 ) : 337 – 339 .
   Google Scholar
• Bartlett, H., Warburton, J., Lui, C-W., Peach, L., & Carroll, M. (2012). Preventing social isolation in later life: Findings and insights from a Queensland study. Ageing and Society http://dx.doi.org/10.1017/S0144686X12000463 (http://dx.doi.org/10.1017/S0144686X12000463)
   Google Scholar
• Bowlby , S. and Lloyd Evans , S. 2011 . Between state and market: The non-profit workforce in a changing local environment . Social Policy & Society , 10 ( 3 ) : 417 – 427 .
   Google Scholar
• Bussell , H. and Forbes , D. 2002 . Understanding the volunteer market: The what, where, who and why of volunteering . International Journal of Nonprofit and Voluntary Sector Marketing , 7 ( 3 ) : 244 – 257 .
   Google Scholar
• Cairns , B. , Harris , M. and Young , P. 2005 . Building the capacity of the voluntary nonprofit sector: Challenges of theory and practice . International Journal of Public Administration , 28 ( 9–10 ) : 869 – 885 .
   Google Scholar
• Choi , N. G. and Chou , R. J-A. 2010 . Time and volunteering among older adults: The relationship between past and current volunteering and correlates of change and stability . Ageing and Society , 30 : 559 – 581 .
   Web of Science ®Google Scholar
• Clarke , J. 2005 . New Labour's citizens: Activated, empowered, responsibilized, abandoned? . Critical Social Policy , 25 : 447 – 463 .
   Web of Science ®Google Scholar
• Clary , E.G. , Snyder , M. and Stukas , A. A. 1996 . Volunteers' motivations: Findings from a national survey . Nonprofit and Voluntary Sector Quarterly , 25 ( 4 ) : 485 – 505 .
   Web of Science ®Google Scholar
• Cluskelly , G. , Taylor , T. and Hoye, R., & Darcy, S. 2006 . Volunteer management practices and volunteer retention: A human resource management approach . Sport Management Review , 9 : 141 – 163 .
   Google Scholar
• Dolnicar , S and Randle , M. 2007 . What motivates which volunteers? Psychographic heterogeneity among volunteers in Australia . Voluntas , 18 : 135 – 155 .
   Google Scholar
• Einolf , C. J. 2009 . Will the boomers volunteer during retirement? Comparing the baby boom, silent and long civic cohorts . Nonprofit and Voluntary Sector Quarterly , 38 : 181 – 199 .
   Web of Science ®Google Scholar
• Evers , A. 2005 . Mixed welfare systems and hybrid organizations: Changes in the governance and provision of social services . International Journal of Public Administration , 28 ( 9–10 ) : 737 – 748 .
   Google Scholar
• Faulkner , M. 2005 . Social support in the healthcare setting: The role of volunteers . Health and Social Care in the Community , 13 ( 1 ) : 38 – 45 .
   PubMed Web of Science ®Google Scholar
• Garner , J. T. and Garner , L. T. 2011 . Volunteering an opinion. Organizational voice and volunteer retention in nonprofit organizations . Nonprofit and Voluntary Sector Quarterly , 40 : 813 – 828 .
   Web of Science ®Google Scholar
• Goss , K. A. 1999 . Volunteering and the long civic generation . Nonprofit and Voluntary Sector Quarterly , 28 : 378 – 415 .
   Web of Science ®Google Scholar
• Greenfield , E.A. and Marks , N. 2004 . Formal volunteering as a protective factor for older adults psychological well-being . Journal of Gerontology: Social Sciences , 59B ( 5 ) : S258 – S264 .
   Web of Science ®Google Scholar
• Haski-Leventhal , D. and Maijs , L. 2011 . The volunteer matrix: Positioning of volunteer organizations . International Journal of Nonprofit and Voluntary Sector Marketing , 16 ( 2 ) : 127 – 137 .
   Google Scholar
• Hong , S-L. , Morrow-Howell , N. , Tang , F. and Hinterlong , J. 2009 . Engaging older adults in volunteering: Conceptualising and measuring institutional capacity . Nonprofit and Voluntary Sector Quarterly , 38 : 200 – 219 .
   Web of Science ®Google Scholar
• Jamison , I. B. 2003 . Turnover and retention among volunteers in human service agencies . Review of Public Personnel Administration , 23 ( 2 ) : 114 – 132 .
   Google Scholar
• Kaskie , B. , Imhof , S. , Cavanaugh , J. and Culp , K. 2008 . Civic engagement as a retirement role for aging Americans . The Gerontologist , 48 ( 3 ) : 368 – 377 .
   PubMed Web of Science ®Google Scholar
• Krueger , R. A. 1994 . Focus groups: A practical guide for applied research , Thousand Oaks , CA : Sage .
   Google Scholar
• Lie , M. and Baines , S. 2007 . Making sense of organizational change: Voices of older volunteers . Voluntas , 18 ( 3 ) : 225 – 240 .
   Google Scholar
• Lien , L. 2010 . Matching supply and demand of volunteers. The world that changes the world: 21st century volunteering , Singapore : John Wiley & Sons .
   Google Scholar
• Macnaghten , P. and Myers , G. 2004 . “ Focus groups ” . In Qualitative research practice , Edited by: Searle , C. , Gobo , G. , Gubrium , J. and Silverman , D. 65 – 79 . Thousand Oaks , CA : Sage .
   Google Scholar
• Martikke , S. and Moxham , C. 2010 . P:ublic sector commissioning: Experiences of voluntary organizations delivering health and social services . International Journal of Public Administration , 33 ( 14 ) : 790 – 799 .
   Google Scholar
• Morrow-Howell , N. and Greenfield , J. C. 2012 . “ Productive engagement of older Americans ” . In Productive engagement in later life , Edited by: Morrow-Howell , N. and Mui , A. C. Oxford : Routledge .
   Google Scholar
• Morrow-Howell , N. , Hong , S.-I. and Tang , F. 2009 . Who benefits from volunteering? Variations in perceived benefits . The Gerontologist , 49 ( 1 ) : 91 – 102 .
   PubMed Web of Science ®Google Scholar
• NSW Government , Australia . September 2011 2011 . NSW HACC Volunteer Staff Survey: Key findings , September 2011 , NSW Family & Community Services (Ageing, Disability & Home Care) .
   Google Scholar
• Osborne , J. 2008 . Volunteer satisfaction and dissatisfaction . Australian Journal on Volunteering , 13 ( 1 ) : 84 – 87 .
   Google Scholar
• Osborne , S. P. 2005 . Voluntary action in a changing Europe: Critical perspectives . International Journal of Public Administration , 28 ( 9–10 ) : 733 – 735 .
   Google Scholar
• Phillips , L. and Phillips , M. 2011 . Altruism, egoism or something else: Rewarding volunteers effectively and affordably . Southern Business Review , Winter : 23 – 35 .
   Google Scholar
• Principi , A. , Chiatti , C. , Lamura , G. and Frerichs , F. 2012 . The engagement of older people in civil society organizations . Educational Gerontology , 38 ( 2 ) : 83 – 106 .
   Web of Science ®Google Scholar
• Ridder , H-G. , Piening , E. P. and McCandless Baluch , A. 2011 . The third way reconfigured: How and why nonprofit organizations are shifting their human resource management . Voluntas , 23 ( 3 ) : 605 – 635 .
   Google Scholar
• Shye , S. 2010 . The motivation to volunteer: A systemic quality of life theory . Social Indicators Research , 98 : 183 – 200 .
   Web of Science ®Google Scholar
• Smith , D. B. 2004 . Volunteering in retirement: Perceptions of midlife workers . Nonprofit and Voluntary Sector Quarterly , 33 : 55 – 73 .
   Web of Science ®Google Scholar
• Studer , S. and von Schnurbein , G. 2012 . Organizational factors affecting volunteers: A literature review on volunteer coordination . Voluntas , 24 ( 2 ) : 403 – 440 .
   Google Scholar
• Van Manen , M. 1990 . Researching lived experience: Human science for an action sensitive pedagogy , London , Ontario, Canada : The University of Western Ontario .
   Google Scholar
• Victor , C. , Scambler , S. and Bond , J. 2008 . The social world of older people: Understanding loneliness and social isolation in later life , Maidenhead , UK : Open University Press .
   Google Scholar
• Warburton , J. 2006 . Volunteering in later life: Is it good for your health? . Voluntary Action , 8 ( 2 ) : 3 – 15 .
   Google Scholar
• Warburton , J. 2012 . “ Volunteering as a productive ageing activity: Evidence from Australia. In ” . In Productive engagement in later life: A global perspective , Edited by: Morrow-Howell , N. and Mui , A.C. 195 – 206 . Oxford : Routledge . N(Eds.)
   Google Scholar
• Warburton , J. and Jeppsson-Grassman , E. 2009 . Variations in voluntary association involvement by seniors across different social welfare regimes . International Journal of Social Welfare , 20 ( 2 ) : 180 – 191 .
   Google Scholar
• Warburton , J. and McDonald , C. 2009 . The challenges of the new institutional environment: Older volunteers in the contemporary non-profit sector in Australia . Ageing and Society , 29 : 823 – 840 .
   Web of Science ®Google Scholar
• Warburton , J. , Ng , S-H. and Shardlow , S. M. 2013 . Social inclusion in an ageing world: Introduction to the special issue . Ageing and Society , 33 : 1 – 15 .
   Web of Science ®Google Scholar
• Warburton , J. and Savy , P. “ (2012). The aged care sector: Residential and community care ” . In Understanding the Australian healthcare system , Edited by: Willis , E. , Reynolds , L. and Keleher , H. Sydney : Elsevier Press . &H(Eds.)
   Google Scholar
• Warburton , J. , Paynter , J. and Petriwiskyj , A. 2007 . Volunteering as a productive aging activity: Incentives and barriers to volunteering by Australian seniors . Journal of Applied Gerontology , 26 ( 4 ) : 333 – 354 .
   Web of Science ®Google Scholar