WelServe: The DBMS for Capturing and Tracking Welch Medical Library's Embedded Informationist Service Delivery at Johns Hopkins Medical Institutions

ABSTRACT

WelServe is the database management system Welch Medical Library developed for quantitative assessment of services. The informationist team uses WelServe to capture data about direct service contacts with members of the research, clinical, and academic units at the Johns Hopkins Medical Institutions. WelServe data is used for library management and for reporting productivity data to higher units, including the Welch Advisory Committees, composed of deans and managers from the hospital and the schools of nursing, public health, and medicine. WelServe also supports reporting for the American Association of Health Sciences Libraries and the Association for Research Libraries.

KEYWORDS:

• DBMS
• informationist
• library assessment
• management tools
• quantitative service metrics