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ABSTRACT
Readily available reference services have been a key component of the University of Michigan Library's (MLibrary) success in supporting and advancing campus research, teaching, and learning. An examination of the evolution of our reference services over the past 10 years suggests strategies and innovative approaches that may well inform future service directions. The purpose of this article is to capture the University of Michigan experience as a way to better understand this evolution and, in doing so, to offer critical concepts to consider when thinking about the development of current and future reference services.
Acknowledgments
Special thanks to the following University of Michigan Librarians for their contributions to this article: Nancy Allee, Deputy Director, Health Sciences Libraries; Scott Dennis, Humanities Librarian and Coordinator of Core Electronic Resources; Donna Hayward, Information Studies Librarian; Susan Hollar, Curriculum Integration Coordinator; Catherine Soehner, Director, Art, Architecture, Science and Engineering Libraries; Harold Tuckett, Coordinator of Information Technology, Shapiro Undergraduate Library.