Business intelligence and firm performance: a moderated-mediated model

ABSTRACT

This study examines the mediating role of decision-making speed on the causal chain linking business intelligence and firm performance, as well as the contextual role of people-BI tools fit on the causal link between business intelligence and decision-making speed. To achieve this goal, we examine the proposed moderated-mediated model using a random sample of 236 valid responses in various Jordanian industries. These data were analyzed using a partial least squares structural equation modeling technique. According to the findings, business intelligence facilitates and enhances greater decision-making speed; decision-making speed fosters higher firm performance; and decision-making speed mediates the causal relationship between business intelligence and firm performance. Finally, people-BI tools fit attenuated the causal relationship between business intelligence and decision-making speed, in that the relationship became weaker when people-BI tools fit is higher. Results are discussed in terms of the relevant literature and practical implications for managers in the industry.

摘要

本文研究了决策速度在商业智能和企业绩效因果链中的中介作用，以及适合于商业智能与决策速度因果链的人员-商业智能工具的框架作用。为了实现这一目标，我们采用了随机抽样的236份约旦各行业的有效反馈，以研究已提出的适度中介模型。采用偏最小二乘结构方程建模技术对这些数据进行了分析。根据调查结果，商业智能促进并提高了决策速度；决策速度促进了更高的企业绩效；决策速度调节了商业智能与企业绩效之间的因果关系。最后，人-商业智能的匹配工具削弱了商业智能与决策速度之间的因果关系，因为当人-商业智能工具匹配度越高，两者之间的关系就越弱。研究结果将根据相关文献和对该行业管理人员的实际影响进行讨论。

KEYWORDS:

• Arabian
• business intelligence
• firm performance
• people-BI tools fit
• strategic decisions

关键词:

• ：阿拉伯
• 商业智能
• 公司绩效
• 人-商业智能工具匹配
• 战略决策

Disclosure statement

No potential conflict of interest was reported by the author(s).