The Service Industries Journal, Volume 43, Issue 13-14 (2023)

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The Service Industries Journal, Volume 43, Issue 13-14 (2023)

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Articles

Article
Business intelligence and firm performance: a moderated-mediated model
Amineh A. Khaddam, Amro Alzghoul, Mohammed A. Abusweilem & Fayrouz Abousweilem
Pages: 923-939
Published online: 24 Aug 2021
AbstractforBusiness intelligence and firm performance: a moderated-mediated model | Full Text | References | PDF (1.6 MB) | EPUB
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Article
Revisiting the undeclared service economy as a dual labour market: lessons from a 2019 Eurobarometer survey
Colin C. Williams & Aysegul Kayaoglu
Pages: 940-961
Published online: 25 May 2021
AbstractforRevisiting the undeclared service economy as a dual labour market: lessons from a 2019 Eurobarometer survey | Full Text | References | PDF (1.7 MB) | EPUB
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Article
The easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership
Zhenpeng Yu, Hui Zeng & Liaogang Hao
Pages: 962-988
Published online: 25 May 2021
AbstractforThe easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership | Full Text | References | PDF (2.9 MB) | EPUB
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Article
Patient participation: the impact of diagnosis and individual characteristics
Mary E. Schramm, Tilottama G. Chowdhury, Myra Odenwaelder & Eunice A. Lisk
Pages: 989-1009
Published online: 27 Mar 2021
AbstractforPatient participation: the impact of diagnosis and individual characteristics | Full Text | References | PDF (2.7 MB) | EPUB
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Article
A classification scheme for productivity management in e-commerce services
Elisa Granha Lira, Noel Torres Júnior & Ricardo Augusto Oliveira Santos
Pages: 1010-1033
Published online: 25 Apr 2019
AbstractforA classification scheme for productivity management in e-commerce services | Full Text | References | PDF (2.7 MB) | EPUB
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Article
When perspective-taking fails to inhibit customer aggression toward service employees
Yongju Kwon & Youjae Yi
Pages: 1034-1054
Published online: 07 Sep 2021
AbstractforWhen perspective-taking fails to inhibit customer aggression toward service employees | Full Text | References | PDF (1.9 MB) | EPUB
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