Technostressors and service employees outcomes: a longitudinal study

ABSTRACT

This study determines the impact of technostress creators on employee wellbeing dimensions and employee engagement. This study also examines the moderating role of mindfulness and optimism to use technology between technostress creator and employee wellbeing. A longitudinal research design was adopted to collect the data from 286 government employees involved in public dealing during two waves of COVID-19 in Pakistan. The data were assessed using structural equation modeling and Hayes’ method to test mediation and moderation. The study findings shed important light on the role of personal resources in reducing stress over a time period. The results conclude that technostress creators negatively influence employee wellbeing dimensions and employee engagement in both waves. Also, personal resources, i.e. mindfulness and optimism to use technology, dampen the negative association of technostress creators on employee wellbeing. One of the significant limitations of this research is collecting the data from employees working in public offices only, whereas this study fills an essential gap by exploring the role of technostressors using a longitudinal study design.

抽象的

本研究确定了技术压力创造者对员工幸福感和员工敬业度的影响。本研究还考察了正念和乐观在技术压力创造者和员工幸福之间使用技术的调节作用。采用纵向研究设计来收集巴基斯坦两波 COVID-19 期间参与公共交易的 286 名政府雇员的数据。使用结构方程模型评估数据。结果得出结论，技术压力的创造者对员工的幸福感和员工敬业度都有负面影响。此外，个人资源，即使用技术的正念和乐观态度，会抑制技术压力创造者对员工福祉的负面关联。本研究的一个显着局限性是仅从在公共办公室工作的员工收集数据，而本研究通过使用纵向研究设计探索技术压力源的作用填补了一个重要空白。

KEYWORDS:

• Technostress creators
• employee wellbeing
• employee engagement
• mindfulness
• optimism to use technology

关键词:

• 技术压力创造者
• 员工福利
• 员工敬业度
• 正念
• 乐观使用技术

Disclosure statement

No potential conflict of interest was reported by the author(s).