The Service Industries Journal, Volume 42, Issue 13-14 (2022)

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The Service Industries Journal, Volume 42, Issue 13-14 (2022)

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Articles

Article
Discovering meaningful engagement through interaction between customers and service robots
Youyung Hyun, Sunyoung Hlee, Jaehyun Park & Younghoon Chang
Pages: 973-1000
Published online: 02 Aug 2022
AbstractforDiscovering meaningful engagement through interaction between customers and service robots | Full Text | References | PDF (2.5 MB) | EPUB
  • 1785 Views
  • 19 CrossRef citations
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Article
Characteristics and roles of streamers in e-commerce live streaming
Shengliang Zhang, Chaoying Huang, Xiaodong Li & Ai Ren
Pages: 1001-1029
Published online: 25 Apr 2022
AbstractforCharacteristics and roles of streamers in e-commerce live streaming | Full Text | References | PDF (3.1 MB) | EPUB
  • 4818 Views
  • 24 CrossRef citations
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Article
Technostressors and service employees outcomes: a longitudinal study
Ali Raza, Muhammad Ishtiaq Ishaq, Haleema Zia, Zia ur-Rehman & Rehan Ahmad
Pages: 1030-1053
Published online: 27 May 2022
AbstractforTechnostressors and service employees outcomes: a longitudinal study | Full Text | References | PDF (2 MB) | EPUB
  • 587 Views
  • 3 CrossRef citations
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Article
Linking artificial intelligence to service sabotage
Chunhao Ma & Jian Ye
Pages: 1054-1074
Published online: 01 Jul 2022
AbstractforLinking artificial intelligence to service sabotage | Full Text | References | PDF (1.8 MB) | EPUB
  • 1220 Views
  • 8 CrossRef citations
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Article
Service failure and self-recovery in tech-based services: self-determination theory perspective
Yen-Ting Helena Chiu & Dung Minh Nguyen
Pages: 1075-1100
Published online: 27 Jul 2022
AbstractforService failure and self-recovery in tech-based services: self-determination theory perspective | Full Text | References | PDF (2.1 MB) | EPUB
  • 1055 Views
  • 8 CrossRef citations
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Article
Detecting fake reviews with supervised machine learning algorithms
Minwoo Lee, Young Ho Song, Lin Li, Kyung Young Lee & Sung-Byung Yang
Pages: 1101-1121
Published online: 25 Mar 2022
AbstractforDetecting fake reviews with supervised machine learning algorithms | Full Text | References | PDF (2.2 MB) | EPUB
  • 2005 Views
  • 13 CrossRef citations
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