Mapping knowledge management research in hospitality: a bibliometric analysis

ABSTRACT

The purpose of this study is to map knowledge management (KM) research in the field of hospitality and to develop an agenda for future research. This research has adopted a two-stage methodological approach that includes bibliometric analysis and systematic literature review. First, a bibliometric analysis was performed, which included citation and co-citation analyses, and then a systematic literature review was conducted. The findings revealed that KM research has not made sufficient progress and that there are still many research gaps. Finally, potential research questions have been developed for future research. Considering that the use of KM in the context of hospitality has become increasingly important in recent years, this paper is expected to contribute to the literature and practitioners.

摘要

本文的目的旨在映射回顾酒店领域的知识管理研究，并为未来的研究提供一个拓展议程。本文采用两段式研究方法，其中包括文献计量分析和系统性文献综述。本文首先运用文献计量分析中的引文分析共引分析，然后进行系统性的文献综述。研究结果表明，知识管理研究还没有取得充分的进展并且存在很多的研究空白。鉴于近年来知识管理在酒店管理领域逐步上升的重要性， 本文预计将会对文献和实践做出重要贡献。

KEYWORDS:

• Knowledge management
• hospitality
• citation
• co-citation
• systematic review

关键词:

• 知识管理
• 酒店管理
• 引文分析
• 共引分析
• 综述

Disclosure statement

No potential conflict of interest was reported by the author(s).

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.