Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis

ABSTRACT

Due to contradictory findings in existing literature, the understanding of the adoption intention of AI-based chatbots has been limited. Hence, the objective of this paper is to perform a meta-analysis to investigate the determinants that impact users' usage intention of AI-based chatbots. A total of 54 published articles with a combined sample size of 18,266 were included in our study. The findings suggest that attitude, perceived usefulness, and trust are critical factors for the adoption of AI-based chatbots. Furthermore, the study also found that economic level and gender have moderating effects on certain relationships, such as economic level has a moderating effect on the relationship between attitude and usage intention. The results of this study make substantial contributions to both practical and theoretical domains.

摘要：由于现有文献间的相互矛盾的发现，限制了智能聊天机器人采纳意愿的了解。因此，本研究旨在通过元分析探究影响用户采纳智能聊天机器人的因素。本研究纳入了54篇已发表文章，总样本量为18,266。结果表明，态度、感知有用性和信任对智能聊天机器人的采纳至关重要。此外，研究还发现经济水平和性别对部分关系具有调节作用，例如：经济水平调节了态度与使用意愿之间的关系。本研究结果对实践和理论领域都有重要的贡献。

KEYWORDS:

• Meta-analysis
• AI-based chatbots
• usage intention
• moderating effects

关键词:

• 元分析
• 智能聊天机器人
• 使用意愿
• 调节效应

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research was supported by the grants from the National Natural Science Foundation of China: [Grant Number #72034001, #71974044], Heilongjiang Provincial Natural Science Foundation of China: [#YQ2020G004] and the Fundamental Research Funds for the Central Universities: [Grant Number HIT.OCEF.2022054 and HIT.HSS.DZ201905].